Outside Sales Representative

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

Location Requirement: This role is based in Kauai, Hawaii. We welcome applicants who are open to relocating to Kauai, however relocation assistance is not provided.

Success in this role looks like:

• Signing and installing 8-10 merchants per month and producing $1200 or more in MRR
• Providing ongoing support to our current merchants on Kauai

Core Responsibilities

Sales:

• Identify, prospect, and set appointments by going from business location to business location in person
• Facilitate a decision-making process with potential clients by leading the conversation from beginning to end: Setting an appointment, running the sales process, closing the process, and maintaining the relationship
• Meet or exceed individual and team sales commitments
• Experience in outside sales and/or merchant services is highly preferred
• Increase the number of Kauai Merchants to accomplish Monthly goals

Account Management:

• Through proactive outreach, positively impact retention, generate referrals, and create opportunities for additional revenue
• Strengthen relationships with existing merchants to support weekly goals
• Manage a portfolio of merchant accounts by prioritizing building relationships
• Effectively triage with other departments when clients experience difficulties
• Perform rate reviews and contract renewals
• Implement proactive strategies to revitalize relationships and identify opportunities for reactivation
• Attend weekly strategy meetings to discuss individual progress, hurdles, and strategies
• Participate in weekly role plays to develop the team's skill sets
• Facilitate in-person, virtual, or over the phone account maintenance as needed
• Install payment processing equipment
• Educate and train businesses on equipment use and troubleshooting

Requirements

Preferred Skills

• Customer focus
• Drives results
• Action-oriented
• Being resilient
• Preferred 2+ years in a sales and/or account management role.
• Experience with Salesforce or similar technology.
• Strong written and verbal communication skills.
• Excellent organizational abilities, capable of handling various tasks throughout the day.
• Adaptability in a high-paced environment.
• Self-motivation and the ability to motivate others to set and achieve goals.
• Comfortable making independent decisions.

Technical Requirements

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Voluntary & AD&D)
• Paid Time Off (Open PTO After One Year)
• Short Term & Long Term Disability
• Wellness Resources

The salary for this position is $80,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.

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