Outbound Customer Engagement Specialist

We don't just fix roofswe're redefining an entire industry. We've built a company that's people-first, innovation-driven, and obsessed with excellence and we're looking for leaders who refuse to settle for "good enough."

The Outbound Customer Engagement Specialists serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time.

This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional.

Your mission? Drive results and develop your skills. If you're the type of person who demands the best from yourself and those around youyou'll thrive here.

If you want to learn more, check out this video about us: https://youtu.be/VR3oW3U48hg?si=ybH9bw5Ona7cY_Ez

Apply Today If This Is You!

You're eager to grow. You're ready to learn, improve, and become the best at what you do.
You take action. No excuses. No hesitation. Just results.
You care about the customer. Every call matters. Every interaction builds trust.
You adapt and stay positive. When things change, you adjust quickly and find solutions.
You take pride in your work. You don't just show upyou give your best effort every day.

This Role Isn't for You If:

You're okay with just getting by instead of striving to improve.
You avoid challenges instead of seeing them as opportunities to grow.
You're not open to feedback or coaching.
You struggle in a fast-paced, high-energy environment.

Key Responsibilities:

Contact warm leads generated through our lead aggregation system.

Build trust and establish rapport with potential customers.

Clearly communicate the value of our services and address initial inquiries.

Schedule qualified appointments for the sales team to close deals.

Maintain accurate records of interactions and appointments in the CRM system.

Meet or exceed daily, weekly, and monthly call and appointment-setting goals.

Collaborate with the sales team to optimize the lead-to-appointment process.

Requirements

Qualifications:

Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time.

Experience:

Experience in sales or customer service is a plus but not required.

Skills:

Excellent communication and interpersonal skills.

Comfortable making outbound calls and handling objections professionally.

Strong organizational skills and attention to detail.

Compensation:

Benefits

Compensation:

Salary Range: $35,000 - $41,500 annually

Bonus Opportunities: Uncapped commissions.

Benefits:

Comprehensive health, dental, and vision insurance

401(k) with company match

Blaze Phone Services

Paid time off and holidays

Professional development opportunities