Order Management Specialist

Order Management Specialist About the Job Goliath is an international manufacturer and distributor of toys and games,?operating?in 15 countries and reaching over 100 countries worldwide. At the heart of our?business?is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Position Summary The Order Management Specialist is responsible for processing order flow from entry through shipment.?This includes both manual entry and exporting orders via EDI, assuring inventory availability, communicating with the Sales Team on modifications or delays, confirming all customer requirements are met, and assuring orders are sent to the?appropriate warehouse?for?timely?shipment. This role partners closely with Sales, Logistics, and Supply Chain to maximize order fulfillment as written and ensure?a high level?of customer service. Key Responsibilities Order Processing & Management?

• Process all inbound EDI orders daily, including verifying item, price, and?terms?accuracy.?

• Manually enter?orders received via email,?MarketTime, or other retailer portals, while verifying item, price, and?terms?accuracy.?

• Communicate with applicable Sales Representatives to correct order or item discrepancies.?

• Process credit card payments for orders as needed.?

• Verify item availability for shipment and communicate any shortages or inventory issues to the applicable Sales Representative.?

• Assure?timely?delivery of orders to warehouses while meeting customer-specific freight?collect?routing guidelines and shipment deadlines.?

• Confirm order confirmations and routing details in customer portals where applicable.?

• Monitor open orders to?identify?warehouse issues or delays preventing shipment.?

• Update order dates and details as needed to ensure?accurate?order reporting.?

• Update and distribute internal Open Order and Received Order reports.?

• Generate order labels for Canadian shipments where applicable.?

• Request workflow orders to the warehouse for?additional?customer requirements, including price stickers, special carton labels, or other shipment markings.?

• Ensure all customer requirements are communicated and completed prior to shipment.?

• Maintain and update customer-specific EDI translation tables to ensure orders?process?accurately and without delays.?

• Prepare and analyze ad hoc internal order reporting as needed.?

• Bachelor's degree or equivalent work experience.?

• Experience in order processing from entry through shipment.?

• Above-average Excel skills preferred.?

• Experience working with retail customers and/or supply chain processes.?

• Strong problem-solving skills.?

• Strong organizational skills and attention to detail.?

• Effective communication and collaboration skills.?

• Ability to manage multiple projects and priorities in a fast-paced environment.?

• 401(k) with company matching
• Health, dental, and vision insurance to keep you covered
• Life insurance
• Flexible spending and health savings accounts to manage your healthcare costs
• Paid time off to recharge when you need it
• Join a fun, dynamic and creative industry?working with toys and games brings its own rewards