Operations Manager

We are seeking an experienced Operations Manager to join our team to lead operations and IT. The ideal candidate will ensure effective execution of end-to-end processes that drive the company's order-to-cash and procure-to-pay functions. This role will maintain and optimize operational workflows, collaborate with cross-functional teams, and manage key relationships with external partners including 3PLs and IT. This role will play a crucial part in ensuring inventory visibility, warehouse efficiency, and smooth integration with third party logistics (3PLs). The ideal candidate will be a NetSuite power user or database administrator with strong process improvement skills and a deep understanding of CPG operations.

Requirements

Responsibilities:

• Operations & IT Team Leadership: Lead and manage the day-to-day operations of the operations team, providing clear direction, mentorship, and performance management. Foster a culture of continuous improvement and collaboration within the teams.
• Process Optimization: Evaluate and enhance current operational workflows, making independent recommendations to improve efficiency, scalability, and accuracy. Implement best practices to streamline processes in both order-to-cash and procure-to-pay cycles.
• NetSuite & IT Coordination: Serve as a NetSuite power user and primary point of contact for all external IT resources, including NetSuite Support, Integration Support, and EDI Support. Manage system upgrades, troubleshoot issues, and ensure seamless integration with other platforms and processes.
• Cross-Functional Collaboration: Build and maintain strong relationships with cross-functional teams (e.g., sales, finance, product development) to support operational excellence and shared business goals. Drive alignment on cross-departmental initiatives and ensure smooth execution of projects.
• Inventory Management & Visibility: Monitor and provide visibility to current inventory levels, including tracking aging inventory. Develop strategies to reduce excess inventory and maintain optimal stock levels. Collaborate with sales, finance, and warehouse teams to implement inventory management improvements.
• 3PL & Logistics Coordination: Act as the primary liaison with third-party logistics providers (3PLs) to ensure effective distribution, fulfillment, and shipping processes. Monitor performance, resolve issues, and make recommendations for improvements in logistics workflows.
• Warehouse Management System (WMS) Integration: Oversee the integration and management of WMS processes, ensuring alignment with warehouse operations and inventory control. Work closely with warehouse teams to optimize picking, packing, and shipping processes.
• Data Analysis & Reporting: Generate and analyze reports to monitor key performance indicators (KPIs), operational metrics, and ROI on operational initiatives. Use data-driven insights to make informed decisions and provide actionable recommendations to senior management.
• Compliance & Risk Management: Ensure compliance with all relevant regulations, company policies, and industry standards within the operations and IT functions. Proactively identify potential risks and implement mitigation strategies.
• Other tasks and projects ad-hoc as assigned by supervisor

Qualifications:

• 5+ years of experience in operations management within the CPG industry, preferably with a focus on order-to-cash and procure-to-pay processes
• 3+ years of experience managing direct reports
• Strong experience with NetSuite as a power user, with at least 3+ years of hands-on experience
• Proficiency in managing warehouse management systems (WMS) and coordinating with third-party logistics providers (3PLs)
• Proven track record of process optimization and project management, with the ability to work independently towards shared business goals
• Strong analytical skills, with experience in generating reports and analyzing operational data to drive business improvements
• Excellent communication and interpersonal skills, with the ability to build cross-functional relationships and drive collaborative efforts
• Ability to develop and present business cases for investments and expenses, demonstrating ROI and risk mitigation
• A highly collaborative, driven, and team-oriented leader

Benefits

Why CALPAK: Benefits & Perks

• Annual bonus plan
• Medical, Dental & Vision insurance
• 401K w/ company matching
• Life insurance & Disability coverage
• Accrued paid time off & floating holidays
• Monthly wellness credits
• Dog friendly office
• Employee discount