Operations Manager

PowerDash is on a mission to facilitate the transition to renewable energy by enabling stakeholders to realize the value of their renewable energy systems. We provide a web application that our customers use to monitor and manage their energy systems, in addition to acting as an independent verifier for the reporting of RECs (Renewable Energy Certificates) and SRECs (Solar RECs).

As a B Corp, we strive to deliver an excellent customer experience, treat our employees well, and act as stewards of the environment. We're a small team based in Harvard Square, with a flexible blend of remote and in-office work time. We are an equal opportunity employer. We value diversity, focusing our hiring on quality of heart and mind regardless of background.

We're looking for someone who can perform a wide variety of daily operations tasks, ranging from onboarding new customers to managing our REC/SREC agency reporting activities. We're a small company, so you would play a major role in our engagement with our customers and other stakeholders while freeing up the rest of the team to focus on what they do best.

Key Responsibilities

• Improve and manage PowerDash operations processes to shepherd new residential systems from sales inquiries to onboarding
• Manage financial operations, including invoicing and payment collection
• Train customer organizations to use the PowerDash agency reporting toolset effectively
• Oversee monthly REC/SREC agency reporting activities and procedures
• Coordinate with agency representatives to ensure PowerDash compliance with reporting rules and to handle other logistics related to individual system reporting issues
• Coordinate with solar installers to resolve data acquisition and agency reporting problems related to equipment or ownership changes at residential solar installations
• Help maintain and enhance PowerDash's private and public documentation

Requirements

• Excellent writing and communication skills
• Deep commitment to caring for customers in all interactions
• Facility in detail-oriented work with data including spreadsheets and CSVs
• Proficiency using web-based business tools like Zendesk, Google Workspace
• Strong, intuitive sense of integrity and ethics
• Bonus: familiarity with solar energy installation and incentive programs

Benefits

• Flexible Healthcare Coverage
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home