Operations Associate (VIP Coordinator)

Washington DC, United States

STATION DC Team reporting to Director of Events & Venue

Full-time, in office

America became the most innovative country on earth by solving hard problems. That leadership is now at risk. Our adversaries are catching up. We're in a global arms race across AI, energy, defense, space, robotics, healthcare, and education. If we don't move fast, someone else will lead. Solving these problems requires deep collaboration between those building the future and those writing the rules.

DC writes the rules. It's the center of power. If you are IMPORTANT, you spend time here. So, how does STATION DC fit into this? It's a purpose-built home for tech, innovation, and global competitiveness in DC. We provide a 12k-square-foot space in the Union Market District for daily work/private meetings/events, we host our own high-leverage events, we provide educational content and mentorship, we share policy intelligence, and we are building a badass network of technologists, VCs, policymakers, military, industry, and philanthropists.

America, DC, and the West WIN if we unite and align these problem solvers. That's what we do.

Requirements

What Will You Do? Everything. Here's the thing: we are a startup. You've gotta be an athlete. You'll help plan and execute events, support our members and partners, solve their problems, be a STATION DC evangelist, keep our HQ physically excellent, manage social media, help fundraise, test new things, be yourself, fail, learn, sell, network, mop the floors. Whatever it takes. We create remarkable experiences and advance the missions of our members and partners and you'll help. We could lie and say that you'll only do x, y, z things. But we don't have egos and we embrace reality. It's the only way to improve.

How Will You Know If You Are Succeeding? If you create such REMARKABLE experiences that every time that you interact with a member, partner, or prospect they tell someone else about it, and how ridiculously valuable, novel, different/unique, fun, or helpful it was. Some measurable metrics include:

• 100% of new members meet at least 3 relevant people in their first month.
• 100% of mentors, members, and sponsors log at least 3 successful, high-value connections or outcomes per quarter.
• 100% of inbound partnership/member/event inquiries responded to within 24 hours.
• 100% of customer service tickets are resolved in <24 hours.
• Membership retention >90% as we go into 2026.
• Sponsorship retention >90% as we go into 2026.
• >50 mentors doing monthly office hours as we go into 2026 and >90% mentor retention.
• >55% of new members and sponsors are sourced via direct referrals.
• Average NPS from members, mentors, and event attendees is >70.
• >95% of event attendees rate experience as 9/10 or higher.
• 0 member complaints about physical space cleanliness, functionality, or hospitality each month.
• You propose and execute at least one new ops or experience improvement per quarter.

What's It Like Working With Us? We move really really really fast. Yes, we are a non-profit. But we don't walk, talk, think, or move like one. We're different. We're an elite members club. We are in the office 5-days-a-week. We don't have egos, but we have style nothing we ever do is about us. We say "I don't know" and then figure it out. We execute with precision and push the limits of what you thought was possible. We are demanding and supportive. We provide an uncomfortable amount of feedback because we are obsessed with improving. We're never satisfied. We always find a way.

How Do You Know If You Are the Right Fit? You execute with speed but don't sacrifice diligence. You are unreasonably hospitable. You sweat the little things. You are conscientious. You can "read the room." You embrace hard things and new situations. You are intrinsically motivated. You have a lot of ambition. You love watching others succeed and genuinely want to help them accomplish their goals. You respond well to coaching and don't need hand holding. You aren't afraid to try things, make decisions, fail, own it, and not do it again. You live in DC and can work 5-days-a-week in the office. You are obsessed with improving. Maybe that means that you've previously worked with startups, in hospitality, VC, or were in the military.

Benefits

Why Would You Work Here? Not sure. Most people probably wouldn't want to work with us. You have to have a screw loose. Why would you do something where you work really hard and don't get any personal glory? Because you love DC and America and want to commit to something bigger than yourself and still be somewhere small enough to have a meaningful impact. And there is still a lot of personal gain. Your network will be unbelievable within 3 months of this. You'll be in rooms you never thought you would be. You'll learn how to get shit done. You'll be around people solving problems that will shape the future. You'll create a ton of optionality for yourself personally and professionally. And, yes, you'll get all the good benefits including:

• $75,000 annual salary
• 4 weeks paid time off (one week is allocated between Christmas and New Year's)
• Personal health, vision and dental insurance paid 100% by STATION DC
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• A priceless network

About STATION DC

STATION DCis a members club for technologists and policymakers advancing American national interest. It's a purpose-built home for tech, innovation, and global competitiveness in DC. Our mission is to make DC the heartbeat of American tech dominance, so we unite key stakeholders to make that happen. STATION DC is the ultimate convening power in a city of convening power.