Operations Associate

Redefining how people live. At Blueground, we believe that when your base is reliable, the world opens up. That's why we?re building the world's leading platform for living. Every year, 350 million people move between cities?yet today's housing options haven?t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we?re just getting started. We're on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline. Our culture is grounded in five principles:

• Guests First ? Every decision starts with their experience.
• Move Fast ? We value speed, momentum, and action.
• Dive In ? The magic is always in the details, and we go deep.
• Embrace Change ? Change isn?t a disruption; it's how we grow.
• Keep It Honest ? Transparency accelerates progress?and strengthens relationships.

The Role We're looking for a detail-oriented Field Operations Associate to join our San Jose CA. team. In this hands-on role, you'll be the heartbeat of our operations?prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready. From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining Blueground's high standards and delivering a seamless experience for every guest.

• Installation of furniture, lights, home appliances, wall mounting of mirror, artwork as required based on furnishing standards
• Conduct repairs as needed, (carpentry, handyman tasks, light painting tasks).
• Troubleshoot & repair where possible. Where applicable, arrange a repair with a specialist appliance engineer.
• Conduct inspections and provide a snag list for the apartments.
• Liaise with contractors on maintenance tasks (appliances, plumbing, electrical work, etc) that are specialized if needed, hand over, communication, and follow up checks
• Assist guests with maintenance/technical issues (electrical, plumbing, carpentry related to their stay at the property in order to support a positive guest experience
• Assist in delivering missing items to clients, such as glassware, lighting, small appliances, etc

  </li> </ul> Requirements

  • Experience (at least 5 years) as a General Maintenance / Repairs Technician or in a similar role
  • Proven experience in repairing Home Appliances
  • Comfortable using technology and ?navigating through apps on your phone
  • Experience in spare parts and knowledge of suppliers to source them.
  • Eye for details, and ability to inspect apartments and provide accurate reports/snag list.
  • Strong knowledge of maintenance/technical procedures and practices
  • Client-oriented with very good communication skills
  • Comfortability travelling to multiple locations in the New York Metropolitan Area in same working day
  • Flexibility in schedule and ability to attend to emergencies as needed.
  • Appropriate Certifications for the equipment in use
  • Great problem-solving skills
  Additional Requirements:
  • Availability to work SAT/SUN/MON?
  • Valid driver's license?
  • Ability to drive a company van-sized vehicle?
  • Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement
  Benefits
  • Competitive salary and quarterly performance bonus ($55,000 - $62,500 - up to 15% performance bonus)
  • Laptop stipend & monthly mobile plan reimbursement
  • Cigna Healthcare (Medical, Dental, Vision)
  • 401k retirement plan
  • Paid maternity/parental leave benefits for new parents
  • Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

  #ind2