Operations Analyst, Reward Operation

We're looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top notch customer experience for programs he/she will be part of. He/she must be an effective communicator and have strong ownership values. He/she will be responsible for the following

Own end-to-end process execution for Payments Issuance Business (multiple digital categories) for internal as well as external customers

Work closely with our partner and internal teams to ensure 100% SLA adherence and top-notch customer experience

Act as a ops consultant for internal customers for digital categories

Regular reporting for all SLAs, processes etc.

A day in the life

About the hiring group

Job responsibilities

We're looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top notch customer experience for programs he/she will be part of. He/she must be an effective communicator and have strong ownership values. He/she will be responsible for the following

Own end-to-end process execution for Payments Issuance Business (multiple digital categories) for internal as well as external customers

Work closely with our partner and internal teams to ensure 100% SLA adherence and top-notch customer experience

Act as a ops consultant for internal customers for digital categories

Regular reporting for all SLAs, processes etc.

Key job responsibilities

Working on Bank/Brand reconciliation and invoicing.

Working on system configuration on all rewards products.

monitoring funding and issuance of manual GCs as expected from business.

Tracking and reporting of key metrics on related to rewards and IBD reconciliation for bank and brands.

Working closely with bank and brand to ensure sign/recovery on the respective share from bank/brand on IBD reconciliation process.

Basic Qualifications

Bachelor's degree

Experience with Microsoft Office products and applications

Preferred Qualifications

Experience with Excel

Advanced excel skills

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