Operations Analyst

Eligo Energy is a leading retail electricity supplier that leverages technology and analytics to deliver customized energy solutions to residential and commercial customers across the United States. As an innovative and fast-growing company, Eligo operates at the intersection of energy and data, empowering consumers with transparency, savings, and choice in how they manage their electricity needs.

Eligo Energy is seeking a highly motivated Operations Analyst to join our dynamic team. This role is ideal for recent graduates or candidates with up to three years of professional experienceindustry-specific experience is not required. We're looking for someone who is eager to roll up their sleeves, learn quickly, and make a meaningful impact from day one.

The Operations Analyst will play a critical role in supporting and enhancing our operational efficiency. You'll manage and optimize manual processes, resolve failed or rejected transactions, and provide essential support for tasks typically handled by a billing manager in the energy sector. This is a unique opportunity for someone who thrives on solving problems, improving systems, and growing within a fast-paced, entrepreneurial environment.

Requirements

• Monitor, investigate, and resolve operational exceptions such as failed or rejected transactions across utility partners and internal systems.
• Own and refine manual operational workflows to improve speed, accuracy, and reliability.
• Assist with billing operations, including invoice generation, reconciliation, and error resolution.
• Collaborate across departments (including Technology, Customer Service, and Finance) to streamline processes and enhance data accuracy.
• Proactively identify inefficiencies and recommend data-driven solutions.
• Document procedures and contribute to process standardization and scalability initiatives.
• Support reporting and data validation activities for both internal and external stakeholders.

• A recent college graduate or early-career professional (0-3 years of experience in any industry)
• A critical thinker who is resourceful, detail-oriented, and not afraid to ask questions.
• Eager to learn new systems, understand complex processes, and contribute to continuous improvement.
• Comfortable working independently while also being a collaborative team player.
• Possess a strong work ethic, positive attitude, and desire to grow within a company.
• Excel in time management and can juggle multiple priorities with minimal supervision.

• Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field.
• Basic proficiency in Microsoft Excel or Google Sheets (e.g., sorting, filtering, pivot tables)
• Analytical mindset with a desire to dig into data and systems to find root causes.
• Previous internship or work experience in operations, billing, data entry, or customer service ( a plus, but not required).

• A chance to be part of a collaborative and innovative team at the forefront of the energy industry.

• Significant opportunities for professional development and career advancement.
• Exposure to the inner workings of a technology-driven energy supplier.
• A culture that values curiosity, ownership, and the contributions of each team member.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid
• Salary Range 50,000-75,000