Online Support Ticket Assistant

The House of Mercier is excited to offer a unique opportunity for an Online Support Ticket Assistant. This remote role is perfect for individuals with no prior experience who are eager to start their career in customer support. As an Online Support Ticket Assistant, you will help resolve customer inquiries and issues through our ticketing system, ensuring that every customer receives the assistance they need for a positive shopping experience. Join our dynamic team and become an essential part of our commitment to exceptional customer service!

• Monitor and manage customer support tickets, ensuring timely responses and resolutions.
• Assist customers by providing information and support related to their inquiries and requests.
• Document customer interactions and issues to help identify trends and potential improvements.
• Collaborate with team members to ensure a consistent and efficient approach to customer support.
• Participate in training sessions to enhance your product knowledge and service skills.
• Maintain a positive and professional attitude in all customer interactions.
• Contribute to creating a welcoming and supportive online environment for our customers.

Requirements

• No prior experience is required; a willingness to learn and grow is essential.
• Strong communication skills, particularly in writing.
• Ability to work independently in a remote environment and manage time effectively.
• A customer-focused mindset with a desire to provide excellent service.
• Basic computer skills and comfort with online tools and software.
• Positive attitude and enthusiasm for helping customers.
• Interest in retail or luxury products is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent