Online Resolution Specialist

The House of Mercier is excited to offer a great opportunity for individuals looking to kickstart their careers as an Online Resolution Specialist! This remote position requires no prior experience and is designed for those who are eager to learn and grow within our luxury jewelry brand. In this role, you will engage with customers online, addressing their concerns and resolving issues to ensure they have a positive experience with our products and services. If you have a passion for helping others and are committed to providing excellent customer care, we want to hear from you!

• Interact with customers through digital channels, addressing inquiries and resolving issues promptly.
• Assist in troubleshooting problems related to orders, delivery, and product information.
• Document customer interactions and maintain accurate records of resolutions.
• Collaborate with team members to enhance the customer experience and improve processes.
• Participate in training and development programs to build knowledge about our brand and products.
• Contribute to a team environment focused on excellence and customer satisfaction.

Requirements

• No previous experience is required; we welcome enthusiastic individuals ready to learn.
• Strong written communication skills in English; proficiency in additional languages is a plus.
• A customer-oriented mindset with a passion for helping others.
• Ability to manage multiple inquiries and respond efficiently in a remote work environment.
• Basic computer skills and the capability to navigate online platforms.
• Strong organizational skills with attention to detail.
• A positive attitude, reliability, and eagerness to succeed in a team setting.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent