Online Order Support Agent

The House of Mercier is thrilled to offer an exciting opportunity for an Online Order Support Agent in a fully remote position, with no prior experience required! In this role, you will assist our valued customers with their online orders, ensuring their shopping experience is smooth and enjoyable. If you have a positive attitude and a willingness to learn, we want to hear from you!

• Provide friendly and professional assistance to customers regarding their online orders through email and chat support.
• Help customers with order placement, tracking shipments, and answering general inquiries about our products.
• Resolve simple customer complaints and issues while maintaining a pleasant customer experience.
• Document customer interactions accurately to ensure smooth communication and service improvement.
• Collaborate with team members to ensure consistent support and enhance overall customer satisfaction.
• Stay informed about our product range and assist customers effectively based on their needs.

Requirements

• No prior experience in customer service is necessary; training will be provided.
• Fluency in English is essential; additional language skills are a plus.
• Excellent verbal and written communication skills.
• A positive attitude and a commitment to excellent customer service.
• Ability to work independently in a remote environment and manage time effectively.
• Basic computer skills and familiarity with online chat tools are desirable.
• A genuine interest in luxury products and eagerness to learn about the industry are important.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent