Onboarding Consultant

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for an Onboarding Consultant to join our team. As an Onboarding Consultant you will ensure clients experience a smooth and successful transition from onboarding to activation. You will collaborate closely with clients to tailor our solutions to meet their specific needs and deliver exceptional support throughout the implementation process.

Key Responsibilities:

Client Training & Enablement:

• Conduct webinars and 1-on-1 training sessions to educate clients on effectively

using WATI's products and features.

• Develop and deliver customized implementation plans aligned with client

objectives.

• Lead product training sessions and workshops to empower clients to leverage

the platform fully.

Client Implementation and Technical Support:

• Collaborate with clients to gather, analyze, and document their business and

technical requirements, ensuring a thorough understanding of their needs.

• Configure, integrate, and customize WATI's SaaS solutions to align with

client-specific use cases and operational goals.

• Provide technical guidance and support throughout the implementation process,

addressing inquiries and resolving challenges promptly.

• Troubleshoot and resolve technical issues that arise during onboarding and

implementation, escalating complex problems when needed.

• Maintain comprehensive documentation of the implementation process, including

customizations, configurations, and client interactions, to ensure consistency and

transparency.

Cross-functional Collaboration:

• Partner with internal teams, such as Product and Engineering, to stay informed

about new features and updates.

• Communicate product upgrades and their benefits to clients, ensuring alignment

with their business needs.

• Manage multiple client projects simultaneously, delivering high-quality results and

meeting deadlines.

Requirements

• 1-3 years of experience in client onboarding, customer success, or implementation,

preferably in a SaaS or technology environment.

• Proven track record of successfully implementing complex SaaS solutions for clients.
• Strong technical proficiency in SaaS platforms, cloud computing, and related

technologies.

• Excellent problem-solving and troubleshooting skills, with the ability to address client

challenges proactively.

• Exceptional communication and interpersonal skills to build strong relationships with

clients and collaborate effectively with internal teams.

• Outstanding organizational and project management skills, capable of managing multiple

implementations concurrently.

• Self-motivated, detail-oriented, and committed to delivering exceptional results.

Why Join Us?

At WATI, you will have the opportunity to make a significant impact by helping businesses

unlock the full potential of our platform. Join our dynamic team, grow your skills, and be part of a

company that is revolutionizing customer communication.

Apply now to embark on an exciting journey with WATI!