Netsuite Support Analyst

As a Netsuite Support Analyst at Staff4Me, you will be responsible for providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.

In this role, you will:

• Respond to user inquiries, identify and troubleshoot issues, and provide resolutions in a timely manner.
• Collaborate with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
• Assist with system configurations, data imports/exports, and system integrations.
• Monitor system performance, identify and resolve any operational or technical issues.
• Maintain accurate documentation of user issues, resolutions, and system processes.
• Provide end-user training and support on system functionalities and best practices.

We are looking for candidates who have a strong understanding of Netsuite functionalities and can effectively communicate technical concepts to non-technical users. The ideal candidate is detail-oriented, customer-focused, and has a passion for problem-solving.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• With 3 years of experience providing technical support and troubleshooting for Netsuite or a similar ERP system.
• Strong knowledge of Netsuite functionality, including modules such as Financials, Inventory, Order Management, and CRM.
• Experience with system configurations, data imports/exports, and system integrations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.