Mountain Studio Retail Sales Associate

ABOUT STIO

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its ten Mountain Studio® retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Steamboat Springs, CO, Bozeman, MT, Boston, MA and Bend, OR.

YOUR ROLE

The Stio Mountain Studio™ Sales Associate is responsible for providing an exceptional brand experience with customers at our newest Mountain Studio™ retail location in Vail, CO, opening in December. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio™ Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.

YOUR RESPONSIBILITIES

• Join our team in Vail with enthusiasm ready to create a welcoming space for the community and our customers
• Provide a welcoming retail store experience to our customers, excited to be part of our customer-facing team
• Maintain visual store aesthetic through organizing displays, mannequin changes, routine cleaning and general tidying of the floor
• Receive inventory shipments, restocking inventory on the sales floor, and maintaining an organized back-stock
• Other operational duties including answering phones and fulfilling customer service shipments
• Provide knowledgeable and up to date details of Stio products, sales, and pricing
• Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards
• This role may have keyholder responsibilities including opening and closing the store, handling alarms, cash management, and ensuring the store is secure.

YOUR SKILLS AND EXPERIENCE

• Excellent customer service and interpersonal skills required
• Flexibility to work opening, closing, weekend, holiday season shifts
• Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
• Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
• Computer proficiency and POS experience, Microsoft Office Suite skills preferred
• Email and phone communication skills required
• High School Diploma or GED preferred

THE FINE PRINT

• Hourly Rate: $19-$21 DOE
• Roles are part-time, hourly, non-exempt
• Flexible shifts throughout the week
• Gear allowance each season for Stio gear
• Holiday pay and additional seasonal perks for our teams
• Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
• Employee Assistance Program

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.