Mh Specialized Default Team Lead

Summary:

• Provide departmental guidance for the team
• Consider departmental needs for scalability
• Excellent communication skills, both verbal and written
• Understanding of default mortgage servicing rules and regulations, judicial and non-judicial foreclosure, replevin, and bankruptcy processes
• Review and preparation of bankruptcy/legal documents, attorney/trustee communication, and associated resolutions
• Review of changes to legal customer notifications, business partner notifications, and other legal documentation as needed
• Loan-related system research including research of payments, loan documents, and other related documentation
• Handle escalated customer calls and special accounts
• Interact with internal teams to troubleshoot and resolve complex problems
• Maintain a strong working relationship with internal teams and 3rd party partners

• Act as a technical subject matter expert for internal Specialty Lending projects
• Share / spread knowledge with non-legal department associates
• Identify departmental training needs
• Coach and develop legal department associates
• Identify areas for improvement in existing legal-related processes and procedures

• Ensure Specialty Lending legal processes are properly documented
• Ensure all Specialty Lending legal department documentation is properly maintained and current
• Design and produce appropriate metrics for increased reporting of Specialty Lending legal department metrics

Education & Experience:

• 3-5 years of progressive legal department experience around topical areas of bankruptcy, legal, loss mitigation, and FDCPA-governed collections; 5-7 years of experience preferred.
• 3-5 years' experience in the banking/finance/mortgage industry
• Experience with Black Knight's MSP and supporting applications preferred