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Medical Call Center Representative

Atlanta, GA, USA

371 Days ago

Job Description


For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have a high level of customer service. If you think you would be a good fit, please apply!

Responsibilities:

  • Answer multi-Line phone
  • Patient registration
  • Schedule appointments
  • Respond to general inquiries
  • Escalate patient issues appropriately
  • Represent the business in a positive and professional manner
  • Protect patient confidentiality
  • Cover front desk as needed
  • Other duties as needed

Requirements

  • High School Diploma or equivalent
  • Customer Service Skills
  • Attention to detail
  • High level of accuracy
  • Microsoft Office
  • Reliable Transportation
  • EMR experience a plus
  • Previous medical experience a plus

Benefits

  • Basic health insurance premium paid for employee in full after 2 full months of employment
  • Dental and vision insurance options
  • Paid holidays
  • PTO (accrual basis)
  • 401k, LTD, and life insurance options
    • Qualification

      High School or equivalent

    Key Skills Required

    Customer ServiceMicrosoft OfficeAttention to DetailHealth InsuranceInsuranceLife InsurancePatient RegistrationTransportationVision Insurance

    Job Overview


    Job Function: Administrative / Back Office

    Job Type: Full Time

    Workplace Type: Not Specified

    Experience Level: Not Specified

    Salary: Competitive & Based on Experience

    Experience: 0 - 0 yrs

    Contact Information


    Company Name: Advanced ENT & Allergy

    Recruiting People: HR Department

    Website: https://advancedentpc.com/

    Location

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