Does Abbott hire Manager - Regional Operations & Customer Service?

Abbott looking to hire a qualified Manager - Regional Operations & Customer Service in Mumbai, Maharashtra, India.

Which skills and knowledge are typically required for a Manager - Regional Operations & Customer Service?

To work as a Manager - Regional Operations & Customer Service, you need skills and knowledge in areas such as Customer Service, Sales, Logistics, Compliance, Infrastructure, Service Level, Statutory Compliance, Stock Replenishment.

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Manager - Regional Operations & Customer Service

Mumbai, Maharashtra, India

449 Days ago

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Job Description

The role is responsible for managing Customer Service and Logistics Operations of the Region.

CFA & Transport Management

Manage CFA operation of the Region

Ensure statutory compliance at CFAs

Responsible for infrastructure upgradation of CFAs in line with business need

Ensure compliance on distribution & quality SOPs

Source transporters for secondary distribution

Process payments of CFAs and transporters

Identify and drive M&P initiatives and service level improvement opportunities

Stock Management

Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager

Monitor FEFO & stock freshness at CFAs

Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management

Responsible for preparing Distribution Budget for the region and tracking budget vs spend

Responsible for rate negotiation with C&FAs, warehouse agencies and transporters

Customer Service

Single point regional co-ordinator for SC related queries

Oversee POSM distribution and sharing of information to sales team

Ensure adherence to SLAs with internal and external stakeholders

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

Key Skills Required

Customer ServiceSalesLogisticsComplianceInfrastructureService LevelStatutory ComplianceStock Replenishment

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Abbott is a global healthcare leader dedicated to improving the lives of people around the world. With a diverse portfolio of life-changing technologies, we are committed to helping people live healthier, fuller lives at every stage. Our company is driven by a strong mission to provide innovative solutions that address...

Company Name: Abbott

Recruiting People: HR Department

Website: https://www.abbott.com/

Headquarter: Abbott Park, Illinois, USA 60064-3500

Industry: Hospital / Healthcare

Company Size: 10000+ Employees

Location

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