Manager of STAR Events and Communication

Additional Information

Job Number 25025519

Job Category Human Resources

Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051

Schedule Full Time

Located Remotely? N

Position Type: Management

JOB SUMMARY

Support the company's vision and objectives through the management, development and marketing of strategic internal communications and events. Establish the company culture by creating communication tools, avenues and events. Manage the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations. Responsible for the creative development and execution of internal communications and event concepts. Manages the daily activities and performance of the Employee Communications team. Update communication tools and methods based on research and industry trends. Develop communication resources within established budgetary restraints and with fiscal responsibility.

CANDIDATE PROFILE

Education and Experience

4-year bachelor's degree in Communications or related major; 2 years' of experience in human resources, management operations, or related professional area.

OR

2-year degree in Communications or related major; 4 years' experience in human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Hotel-Wide Internal Communication

Manages the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations.

Manages the daily activities and performance of the Employee Communications team.

Creates the General Manager?s internal messages including memos, recognition letters, invitations, and presentations for events such as leaders? outings, STAR rallies, and Gaylord Leadership Team meetings.

Managing Employee Communication and Event Production

Analyzes service issues and identifies trends.

Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Reviews and audits expenses.

Plans and apportions work amongst employees with clear directions on the techniques to be used

Managing Employee Communication Goals

Audits departmental recognition and communication tools to ensure alignment with key cultural messages.

Plans and controls the budget.

Appraises employee productivity and efficiency for the purpose of recommending promotions or other changes in status

Ensuring and Providing Development of Communication Resources

Updates communication tools and methods based on research and industry trends.

Creates hotel publications requiring research, interviews, photography, writing, formatting, design, printing and distribution.

Develops in-depth PowerPoint presentations (incorporating music, video and photos) and scripts, directs and produces videos to be featured at events.

Creates clear expectations and parameters for Room duties.

Facilitates the development of creative solutions to overcome obstacles and oversees implementation to continually improve guest satisfaction results.

Advises leaders and employees on departmental and hotel-wide communication issues. Sends property-wide leader communications and refines their messages.

Managing and Conducting Human Resources Activities

Interviews, selects and trains employees

Directs the work of employees

Sets and adjusts employees rates of pay and hours of work

Handles employee complaints and executes disciplinary action as needed

The salary range for this position is $57,000 to $84,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE ? all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel?offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.