Job Description
Role
The Information Technology Manager oversees hotel technical support provided to hotel guests, associates and management. This role provides leadership regarding the installation, maintenance and reliability of hotel IT hardware and software. The Information Technology Manager defines processes, procedures and protocols to ensure the security, structure and integrity of hotel networks and systems. This role is also responsible for ensuring the optimal installation and performance of hotel?s network infrastructure. This role serves IT customers including hotel management, Hyatt associates and guests. This role also develops and maintains relationships with Corporate IT resources and IT vendors to improve information flow, share resources and maximize the effectiveness of hotel IT staff.
The Information Technology Manager reports to the Area Director of Finance.
Computer Skills
Access Control : Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
Compliance Management : Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
Help Desk Support : Provide timely technical support to users, restore service and/or identify and resolve problems
Monitoring : Provide regular monitoring of platform and system activities, isolating problems and determining their cause
Qualifications
Focuses on Customers
The ability to anticipate and meet internal and external customer needs, solicit customer input and feedback, and take into account customer perspective and priorities in all actions taken
Delivers Quality Work
The ability to produce high quality work on time and within budget, support Hyatt?s standards and processes, and continuously improve to enhance results and challenge the status quo
Focuses on Results
The ability to identify priorities, create a plan that is effective and consistent with Hyatt?s objectives, remain productive, and be accountable for commitments
Fosters Teamwork and Collaboration
The ability to build relationships and work effectively within and across functions, balance individual and team goals, respect others and value different perspectives
Communicates Effectively
The ability to listen actively, identify when and what communication is needed, and use written and oral communication to effectively influence others
Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, use resources efficiently and solve problems quickly, creatively and practically
About Our Resort
Nestled on 300 acres of historic ranch land, our resort offers a vibrant blend of relaxation and recreation. Featuring a 27-hole golf course, a five-acre water park, biking trails, and a luxurious spa, we provide diverse amenities for our valued guests. Join us in upholding our tradition of exceptional Texas hospitality!
Why Join Us?
At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive
Qualifications:
B.A./B.S. degree in Computer Science or Management/Business or equivalent preferred
Certifications
CompTIA A
certification preferred
CompTIA Network
certification preferred
Microsoft Certified IT Professional (MCITP) certification preferred
PMI Project Management Professional (PMP) certification preferred
Computer Skills
In depth knowledge of IP-based and wireless networking
Advanced PC and Server troubleshooting techniques
Knowledge in Microsoft O/S and Apple OS/iOS
Benefits & Perks
Enjoy free meals in our colleague cafe
Discounted & Complimentary Hotel Room Nights
Retirement savings plan
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition reimbursement, up to $1,000 a year!
About the Hiring Process
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
Primary Location: US-TX-San Antonio
Organization:Hyatt Regency Hill Country Resort and Spa
Pay Basis:
Yearly
Job Level:Full-time
Job:Technology
Req ID:SAN033259
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
The Information Technology Manager oversees hotel technical support provided to hotel guests, associates and management. This role provides leadership regarding the installation, maintenance and reliability of hotel IT hardware and software. The Information Technology Manager defines processes, procedures and protocols to ensure the security, structure and integrity of hotel networks and systems. This role is also responsible for ensuring the optimal installation and performance of hotel?s network infrastructure. This role serves IT customers including hotel management, Hyatt associates and guests. This role also develops and maintains relationships with Corporate IT resources and IT vendors to improve information flow, share resources and maximize the effectiveness of hotel IT staff.
The Information Technology Manager reports to the Area Director of Finance.
Computer Skills
Access Control : Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
Compliance Management : Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
Help Desk Support : Provide timely technical support to users, restore service and/or identify and resolve problems
Monitoring : Provide regular monitoring of platform and system activities, isolating problems and determining their cause
Qualifications
Focuses on Customers
The ability to anticipate and meet internal and external customer needs, solicit customer input and feedback, and take into account customer perspective and priorities in all actions taken
Delivers Quality Work
The ability to produce high quality work on time and within budget, support Hyatt?s standards and processes, and continuously improve to enhance results and challenge the status quo
Focuses on Results
The ability to identify priorities, create a plan that is effective and consistent with Hyatt?s objectives, remain productive, and be accountable for commitments
Fosters Teamwork and Collaboration
The ability to build relationships and work effectively within and across functions, balance individual and team goals, respect others and value different perspectives
Communicates Effectively
The ability to listen actively, identify when and what communication is needed, and use written and oral communication to effectively influence others
Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, use resources efficiently and solve problems quickly, creatively and practically
About Our Resort
Nestled on 300 acres of historic ranch land, our resort offers a vibrant blend of relaxation and recreation. Featuring a 27-hole golf course, a five-acre water park, biking trails, and a luxurious spa, we provide diverse amenities for our valued guests. Join us in upholding our tradition of exceptional Texas hospitality!
Why Join Us?
At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive
Qualifications:
B.A./B.S. degree in Computer Science or Management/Business or equivalent preferred
Certifications
CompTIA A
certification preferred
CompTIA Network
certification preferred
Microsoft Certified IT Professional (MCITP) certification preferred
PMI Project Management Professional (PMP) certification preferred
Computer Skills
In depth knowledge of IP-based and wireless networking
Advanced PC and Server troubleshooting techniques
Knowledge in Microsoft O/S and Apple OS/iOS
Benefits & Perks
Enjoy free meals in our colleague cafe
Discounted & Complimentary Hotel Room Nights
Retirement savings plan
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition reimbursement, up to $1,000 a year!
About the Hiring Process
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
Primary Location: US-TX-San Antonio
Organization:Hyatt Regency Hill Country Resort and Spa
Pay Basis:
Yearly
Job Level:Full-time
Job:Technology
Req ID:SAN033259
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Key skill Required
- Project Management
- Technology Manager
- Networking
- iOS
- Access Control
- Affirmative Action
- Collaboration
- Communication
- Compliance
- Compliance Management
- Computer Science
- Consistent
- Customer Needs
- Development
- Effectiveness
- Equal Employment Opportunity
- Finance
- Help Desk
- Help Desk Support
- Hospitality
- Hotel Management
- Influence
- Information Flow
- Infrastructure
- Initiative
- Installation
- Leadership
- Maintenance
- Management
- Network Infrastructure
- Orientation
- Professional Development
- Regular Monitoring
- Reimbursement
- Remediation
- Science
- Security
- Teamwork
- Training
- Troubleshooting
