Maintenance Dispatcher

Yellowjacket Maintenance is seeking an experienced Dispatch Administrator to oversee and optimize dispatch operations for a growing field service and maintenance organization. This role is responsible for managing scheduling operations, leading offshore dispatch teams, improving technician utilization, and ensuring maintenance services are executed efficiently and on time. This is an ideal opportunity for candidates with experience in field service dispatching, maintenance coordination, routing, scheduling optimization, service operations, or technician dispatch management within industries such as maintenance, facilities services, HVAC, plumbing, electrical, construction, or property services.

Key Responsibilities Dispatch Operations Management

• Lead, train, and supervise a team of offshore dispatchers
• Coordinate and schedule maintenance technicians efficiently across service territories
• Conduct daily dispatch scrum meetings to review priorities and deliverables
• Review scheduled service appointments and adjust technician routing as needed
• Ensure follow-up appointments and client updates are completed after service visits
• Provide dispatch coverage during staffing absences or high-volume periods
• Monitor technician workload distribution and field resource utilization
• Ensure contractual maintenance services are completed on schedule

• Optimize dispatch schedules to maximize technician efficiency and daily utilization
• Improve routing and scheduling workflows to reduce downtime and increase productivity
• Analyze service capacity, labor allocation, and operational bottlenecks
• Adjust schedules proactively to meet operational and revenue goals

• Pull and analyze dispatch performance reports daily
• Track KPIs including:
• Technician utilization
• Service completion rates
• Response times
• Scheduling efficiency
• Revenue projections
• Identify service delays or communication gaps and implement corrective action
• Present operational insights and performance trends to leadership
Client Communication & Service Coordination
• Serve as liaison between dispatch, field technicians, clients, and leadership
• Resolve scheduling conflicts, service escalations, and client concerns
• Maintain proactive communication regarding service timelines and updates
• Conduct client feedback discussions to improve service delivery
Process Improvement & Workflow Management
• Evaluate dispatch workflows and operational procedures regularly
• Identify inefficiencies in scheduling, routing, or service coordination
• Implement process improvements to enhance operational performance
• Support continuous improvement initiatives across field operations
Requirements Required Experience
• 3+ years of dispatching, field service coordination, or dispatch management experience
• Experience managing high-volume scheduling operations
• Prior leadership or supervisory experience preferred
• Experience coordinating maintenance technicians or field service teams
Preferred Industry Background Candidates with experience in the following industries are strongly encouraged to apply:
• Maintenance Services
• Facilities Services
• HVAC
• Plumbing
• Electrical Services
• Property Maintenance
• Construction Services
• Field Service Operations
Technical Skills
• Strong proficiency in Google Workspace / Google Suite
• Experience with dispatching or scheduling software platforms
• Knowledge of routing principles and field service coordination
• Strong reporting, analytics, and operational data analysis skills
• Ability to manage multiple priorities in a fast-paced environment
Soft Skills
• Excellent communication and organizational skills
• Strong attention to detail
• Ability to lead remote or offshore teams effectively
• Deadline-driven with strong problem-solving abilities
• Customer-service oriented mindset
Benefits
• Medical, dental, and vision insurance
• Front-loaded paid time off (PTO)
• 401(k) with company match up to 4%
• Long-term and short-term disability insurance at no cost to the employee