Luxury Jewellery Client Advisor

About Us:
We are a luxury jewellery global powerhouse, with over 120 years of legacy and 3 design studios catering to retailers globally, along with building human-centric brands Aneka and Unsaid for consumers. Our aim is to make jewellery more relevant to the evolving customer, with superior craftsmanship and designs that tell a story. We achieve this through a deep understanding of our consumers, centring everything we dofrom insights to creationaround them, helping to create new desires in the world of jewellery.

At Walking Tree, we are a team of inspired professionals who mine insights and build on unique and innovative ideas together, to form a disruptive and forward-thinking jewellery powerhouse.

For us, our people come first. We are sensitive to the needs of those who make us who we are. We aspire to create simply joyful workspaces that inspire creativity and collaboration. Pooling from our years of expertise and a core value system in place, we ensure that every Walking Tree workspace is infused with infectious energy, resulting in a buzzing creative flow.

Browse through below website link to know more about us:

https://walkingtree.co/

https://www.aneka.co/

https://unsaid.com/

Position Title: Luxury Jewellery Client Advisor

Team: Client & Retail

Role Summary:
As a Client Advisor at Aneka, you will be the face of our luxury jewelry brand, ensuring an exceptional and personalized experience for each client. This role demands a deep understanding of luxury brand standards, impeccable communication skills, and a client-centric approach to drive business results and foster lasting relationships.

Key Responsibilities:

1. Deliver Exceptional Client Experiences

• Provide a seamless, memorable luxury experience that exceeds client expectations.
• Build deep and meaningful relationships with clients, ensuring they feel valued and understood.
• Maintain a proactive approach to celebrating client milestones such as birthdays and anniversaries keeping the brand guidelines in mind.

2. Drive Business Performance

• Utilize insights from the Sales Force database to achieve and surpass business objectives.
• Identify partnership opportunities, including trunk shows, collaborations, and tie-ups to assist the store manager with customer acquisition.

3. Customer Engagement & Retention

• Follow customer lifecycles to identify and act on key purchase moments.
• Maintain and expand the client database, ensuring data accuracy and relevance.

4. Boutique Excellence

• Ensure the boutique reflects Aneka's luxury standards, working closely with the Visual Experience Design team.
• Manage operational tasks including inventory, cash management, billing, and collections with precision.

5. Marketing Support

• Assist in tracking marketing metrics such as conversion rates to guide decision-making.
• Provide actionable suggestions/inputs to the store manager to enhance customer satisfaction and boutique performance.

Requirements

Experience :

Minimum 3-5 years of experience in a luxury retail environment; experience in fine jewelry or a related luxury brand is essential.

Skills:

Exceptional selling skills, with the ability to connect with clients, understand their desires, and drive conversions.

A client-focused mindset with a natural ability to build and maintain relationships.

High attention to detail, ensuring an impeccable presentation of the boutique and brand.

Strong command of English, with excellent verbal and written communication.

Attributes:

Passionate about luxury and delivering a "WOW" experience.

Proactive, organized, and able to multitask in a dynamic environment.

A keen eye for trends and customer preferences in the luxury space.

Benefits

At Walking Tree, we pride ourselves on our inclusive, collaborative, and innovative culture. We believe that our employees are our most valuable asset, and we strive to create an environment where everyone feels valued, inspired, and empowered. We encourage creativity and value the unique perspectives of all team members, fostering a culture of continuous learning and growth.

We offer a wide range of benefits to support our team, including:

• Opportunity to work with international teams and some of the best talent in the world.
• Competitive salary and performance-based bonuses.
• Professional development and continuous learning opportunities.
• Opportunities for internal growth and promotions within the company.
• Employee discount on company products and merchandise.

We are committed to upholding our core values of integrity, respect, and excellence, and we seek to reflect these in every interaction, both internally and externally.