Lead Solutions Architect

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

The Solutions Architect plays a pivotal role in client-facing discovery and implementation planning, ensuring the right tools and workflows are in place to deliver excellent outcomes for Boldr and our clients. You will lead technology evaluations, optimize both internal and external workflows, and partner across teams to deliver scalable, repeatable, and high-impact solutions.

This is a hybrid strategic and technical role. You'll be responsible for aligning stakeholders, scoping opportunities for automation and efficiency, and supporting communication and delivery of successful tool implementation while maintaining clear structured project planning, and reporting. From project kickoff to post-implementation refinement, you'll ensure clarity, alignment, and measurable impact.

While this is not a hands-on development role, you will be accountable for defining technical solutions and translating client and internal needs into actionable plans that can be executed by Implementation Specialists. You will also help define and package reusable solutions that can be offered as part of Boldr's service delivery to clients. Your success will be defined by stakeholder confidence, repeatable solution designs, and measurable improvements in workflow efficiency and adoption.

WHY DO WE WANT YOU

We're looking for a big-picture thinker who's deeply passionate about optimizing how teams work through systems and tools. You're equally skilled at workflow mapping, stakeholder alignment, and creating implementation blueprints that result in operational excellence and client satisfaction.

WHAT WILL YOU DO

Client-Facing Discovery & Implementation Design

• Lead tech discovery sessions with internal and external clients to assess needs, tools, workflow, pain points and goals
• Design, configure and document end-to-end solution architectures that follow best practices, that improve operational performance and user experience.
• Build and iterate scalable playbooks, templates, and SOPs/documentation for internal & client use
• Prepare client-facing documentation, including project decks, solution walkthroughs, and implementation plans. Support business development teams in showcasing Boldr's technology capabilities.

Workflow Mapping & Automation Strategy

• Collaborate across teams define system requirements, process improvements, and integration flows both internally and for client workflows
• Identify and map existing processes, inefficiencies, dependencies, and automation opportunities
• Provide detailed workflow maps of how the experience should be designed.
• Maintain internal tooling documentation and training resources

Cross-Team Coordination & Leadership

• Define structured implementation plans, timelines, and RACI models
• Create clear reporting and visibility for stakeholders and leadership
• Ensure alignment and accountability across cross-functional teams

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE?

• Curious and authentic, just like us! #beboldr
• An operational strategist who thrives on structure, clarity, and impact
• A natural communicator and collaborator, able to align diverse teams

YOU HAVE?

• A Bachelor's Degree in a relevant field or equivalent experience.
• 3+ years of experience in implementations, project management, or technology / AI solution deployment.
• Proven experience in mapping workflows and designing scalable systems across tools and teams.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Expertise in CRM and helpdesk platforms (e.g., Zendesk, Gorgias, HubSpot, Salesforce) and AI/automation tools (e.g., Forethought, Kodif, PixieBrix)
• Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
• Strong stakeholder management and cross-functional leadership experience.
• Strong experience with process mapping, stakeholder management, and implementation planning
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Project management experience with tools like ClickUp , Jira or similar.