Junior Operations Specialist

Job Title: Junior Operations Specialist Location: Mohali office On-site / Office Based (adjust as needed) Budget ? Graduate freshers 30K CTC and Experiences 40 K CTC Days working in a week: 5 with rotational offs. Role Summary We are hiring a Junior Operations Specialist to support daily operations across multiple departments within our solar organization. This is an entry level operations role designed for someone with a strong customer service background, excellent communication skills, and a professional presence. Solar experience is not required. We will train on all technical aspects. What matters most is your ability to communicate clearly, stay organized, manage conflict, and take ownership of tasks. This role will rotate and support different operational teams including Interconnection, Project Management, Permitting, Inspections, and Scheduling. You will act as a coordination point between internal teams, customers, utilities, and partners to help keep projects moving forward.

Key Responsibilities

• Support multiple departments including Interconnection, Project Management, Permitting, Inspections, and Scheduling
• Call and communicate with customers to collect information, provide updates, and resolve concerns
• Coordinate with internal teams to keep projects on track and moving forward
• Assist in scheduling appointments, inspections, and project milestones
• Help track project progress and follow up on pending items
• Communicate with utilities, AHJs, subcontractors, and internal stakeholders as needed
• Maintain accurate notes, updates, and documentation in internal systems
• Handle customer situations calmly and professionally, especially when delays or issues arise
• Escalate problems appropriately while taking initiative to find solutions
• Adapt quickly to working across different teams and priorities

What We Are Looking For Strong Customer Service Background You should be comfortable speaking with customers daily and managing different personalities and situations. Excellent Communication Skills Clear spoken and written English is required. You must be confident on calls and professional in tone. Professional Presence You should come across as calm, confident, and reliable when interacting with customers and internal teams. Strong Soft Skills

• Conflict management
• Patience and empathy
• Active listening
• Problem solving mindset
• Ownership mentality

Highly Organized You should be able to manage multiple tasks, track follow ups, and stay detail oriented. Team Player You will be working across several departments, so collaboration is critical.

Who This Role Is Perfect For

• Someone from a customer service, coordination, or operations support background
• Someone early in their career who wants to grow into operations, project management, or leadership
• Someone who enjoys working with people and solving problems
• Someone who can handle pressure without getting overwhelmed

Who This Role Is NOT For

• Someone who prefers working alone with minimal communication
• Someone who struggles with handling difficult conversations
• Someone who is not organized or detail oriented

Growth Opportunity This role is designed as a foundation position within operations. High performers can grow into:

• Project Coordinator
• Interconnection Specialist
• Permitting Specialist
• Project Manager
• Operations Lead

We promote internally and value people who take ownership and grow with the company. Requirements Good communication Good personality International VOICE experience Immediate joiner