Jr Travel Consultant / Travel Consultant (Customer Service)-Pune

Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We want our customers to experience the world while we take care of the technology that enables traveling. We are the preferred partner of some of the world's most prominent technology companies such as Booking.com & Google Flights. In this context, to deliver the company's overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Completion of the acquisition is subject to certain closing conditions, including regulatory approval. Exciting times are coming ahead, so join our diverse team of 1700+ talented professionals and explore unlimited work opportunities!

Location : Pune

Job Description:

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

• Reporting to the Team Lead to achieve goals
• Working in a state of the art call center, as part of a dynamic customer support team
• Managing high call volumes/email volumes and delivering exceptional quality services to our customers
• Offering products such as flights, hotels, car rentals, and insurance.
• 24/7 according to schedule Rotational (Night shifts are included)

Requirements

• Should have at least one year of experience in a call center environment.
• Excellent written and verbal communication skills in EnglishSelf-driven, proactive, and results-oriented
• Good attention to detail
• Well organized, persistent with multitasking skills
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates

Preferred Requirements:

• Travel Industry knowledge is a plus.
• Exceptional customer service skills and sales abilities
• Ability to multi-task and work in a fast-paced work environment.