IT Trainee

Exceptional Service, Endless Improvement, Passionate?People, and?Honest and Forthright.?Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. We are excited to welcome a new group of trainees to our exceptional team in?July 2026. Participate in our?12-week, in-house?IT Trainee?Program, designed to provide hands-on experience in:?

• Our customer service approach?

• Active Directory user and group management?

• Printer and peripheral installations?

• New desktop setups?

• Office 365 administration?

• Basic server maintenance and administration?

• Customer network audits?

• First-level security incidents (phishing, SPAM, Dark Web alerts)?

• Responding to client tickets via phone and email?

• Support administrative and general office tasks?

• Assist with IT services and projects, including on-site deliveries and equipment drop-offs?

• Help?maintain?an organized office environment and support team efficiency?

• Learn and navigate our ticketing system, a key part of our business operations?

• Complete self-paced technical training modules and certifications?

• Availability to work full-time (40 hours?per week) for the full 12-week program?

• Associate, Bachelor?s, or Graduate degree in Information Technology, or equivalent hands-on experience, is a plus??

• Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900)?is a plus??

• Prior experience in a help desk or related IT environment?is a plus?

• Strong motivation to learn and advance professionally?

• Excellent organizational, time management, analytical, and problem-solving skills?

• Clear written and verbal communication abilities?

• Proficiency?in Microsoft Office?

• Must be 18 years of age or older?

• Must have unrestricted authorization to work in the U.S.

• Paid internship?

• Paid training and certifications?

• Weekly check-ins to track progress and provide mentorship?

• Small class size (5?6 participants) for personalized support?

• Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program?

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.

Commitment to Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected?characteristic.