IT Systems Engineer - Tier 3

About?the?Company STACK?Cybersecurity?is?a?20-year?full-service?Managed?Service?Provider?(MSP)?as?well?as?a?growing?Managed?Security?Service?Provider?(MSSP).We?are?an?IT?consulting?company?that?provides?ongoing'support?and?management?of?customer?network?environments,?workstations,?and'servers?with?an?emphasis?on?Cybersecurity?first'solutions.

About?the?Role We?are?currently'seeking?talented?Information?Technical?Support?professionals?for?a?full-time?position?as?an?IT?Support?Technician?-?Tier?3.The?Tier?3?Technician?is?responsible?for?advanced?technical'support?of?desktop,?Server?and?network?environments?along?with?advanced?capabilities?in?Cybersecurity?tactics'such?as?Indicators?of?Compromise,?Email?Security?and?SIEM?logging. Requirements Responsibilities & Qualifications:

• Advanced Windows Technical Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
• Support of Backup Solutions and Processes
• Advanced Network Support - Layer 3 and above
• Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
• Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
• Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
• Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

• Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

• Apply problem-solving skills effectively even in high-pressure situations.
• Prioritize and address security incidents promptly.

• Present security findings and recommendations to senior leadership.
• Excellent written and verbal communication skills.

• Strong attention to detail when analyzing security data.
• Organize findings and create comprehensive reports.

• Work independently on security tasks.
• Collaborate effectively within a team environment.
• Deadline and detail-oriented
• Proficiency in English
• Excellent communication skills
• Requires on-time, present work ethic
• After-hours work may be required to accomplish tasks
• Weekend work may be required to accomplish tasks
• On-Call rotation participation will be required

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development