IT Support Professional

The Bradley Center is a regional behavioral healthcare organization that provides a continuum of programs including residential treatment facility, outpatient clinic and a private academic school. Individuals and families come to the Bradley Center where they get the help they need to overcome trauma and rediscover hope. Our staff exemplify our values of compassion and empathy and the calling to help people overcome their life challenges. We strive for a workforce made up of individuals with initiative, creativity and a desire to have a positive impact on the lives of those who are struggling.

We are seeking an IT Support Professional who can project a professional and positive image as a representative of The Bradley Center team. This person will be part of an IT Team that includes direct reporting to an IT Director and works collaboratively with a 3rd Party Vendor.

Since we serve as a private school, an 8:00AM start time is required.

Primary responsibilities include:

• Assisting employees with technical troubleshooting with PC, Network and Application issues via in-person, phone, or e- mail
• Documenting, tracking, and monitoring the problem using applicable systems and tools
• Collaborating with other teams or departments to resolve end-user issues
• Providing basic instruction to end-users on company provided services and resources
• Assessing The Bradley Center's technology needs

Requirements

• A minimum of an Associate Degree in computer-related field or equivalent work experience, Bachelor's Degree preferred
• A minimum of two years experience installing hardware and software on PC Windows (current versions) computers and troubleshooting hardware and software problems
• Experience utilizing Office 365, Zoom, TEAMs and Outlook
• Must be at least 21 years old
• Valid driver's license and insurance

Qualifications best suited for the position:

• Excellent communication
• Strong interpersonal skills
• RAPTOR familiarity is preferred
• Telzio is used in collaboration with our primary phone system

Benefits

• Competitive experience-based Salary
• Medical, Dental and Vision Coverage
• Student loan repayment program (We contribute directly to employee's student loan lenders)
• Four weeks of Paid Time Off in first year of employment, Five weeks PTO in 2nd year.
• 401(k)
• Life insurance
• Free parking and meals

We are committed to advocacy for children with special needs, care and compassion, and focusing on the inherent strengths of children, youth and families without regard to race, religion, sexual orientation, national origin, age, or gender. The Bradley Center is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.