Job Description
Are you ready to take your expertise in ServiceNow to the next level? We're looking for an IT Senior Manager to lead and optimize our ServiceNow platform , ensuring alignment with business objectives while driving innovation and efficiency. This is an opportunity to simplify processes, reduce customizations, and bring ServiceNow closer to its core out-of-the-box capabilities. If you're passionate about leveraging technology to create impact, we want to hear from you!
Why Join Us?At this company, you'll be part of a global, mission-driven team where your work makes a difference. We offer a hybrid work model , competitive compensation, stock options, bonuses, and an employee stock purchase plan , all within a collaborative and dynamic environment. This is your chance to grow your career while working with top-tier professionals.
What You'll Do:- Lead the design and optimization of the ServiceNow platform , ensuring it aligns with business needs and industry best practices.
- Manage a team of engineers and a direct-report manager, fostering a high-performance culture.
- Define and execute a platform roadmap , ensuring scalability, performance, and compliance.
- Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM .
- Drive platform upgrades , ensuring security, stability, and adherence to enterprise standards.
- Collaborate with business leaders and stakeholders to develop solutions that deliver measurable business impact.
- Establish governance and best practices to optimize platform efficiency and adoption.
- Provide technical guidance for configuring, customizing, and developing on ServiceNow .
- Stay ahead of the latest ServiceNow trends and best practices , integrating innovative solutions.
- Create an environment where engineers can experiment with new technical solutions to solve complex problems.
- 10+ years of ServiceNow experience , with expertise in ITSM, ITAM, SecOps, GRC, and TPRM .
- Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
- Leadership experience, including mentoring and managing technical teams .
- Ability to drive complex large-scale projects while meeting deadlines and business objectives.
- Proficiency in scripting languages (JavaScript, Glide, etc.) and frameworks like HTML, CSS, AngularJS, SASS, and Bootstrap .
- Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
- Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes .
- Familiarity with Agile, Scrum, and Kanban methodologies .
- Strong communication skills , with the ability to present technical concepts to stakeholders and executives.
- ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3/v4 Certification
- Certified Technical Architect (CTA) A major plus
- Bachelor's degree in IT, Business, or a related field (or equivalent experience).
- Must reside within 60 miles of Reston, VA (hybrid role).
- US Citizen/Green Card holders preferred.
Qualification
Bachelor's Degree
Key skill Required
- HTML
- CSS
- JavaScript
- Architecture
- AngularJS
- Bootstrap
- CAD
- SOAP
- Asset Management
- Authorization
- Business Objectives
- Change Management
- Communication
- Compliance
- Design
- Development
- Dynamic Environment
- Employee Stock Purchase Plan
- Governance
- Guidance
- Implementation
- Innovation
- Integration
- Kanban
- Leadership
- Management
- Mentoring
- Optimization
- Passionate
- Performance Culture
- Roadmap
- Scalability
- Security
- ServiceNow
- Technical Guidance
