IT Senior Manager - ServiceNow Platform

Are you ready to take your expertise in ServiceNow to the next level? We're looking for an IT Senior Manager to lead and optimize our ServiceNow platform , ensuring alignment with business objectives while driving innovation and efficiency. This is an opportunity to simplify processes, reduce customizations, and bring ServiceNow closer to its core out-of-the-box capabilities. If you're passionate about leveraging technology to create impact, we want to hear from you!

At this company, you'll be part of a global, mission-driven team where your work makes a difference. We offer a hybrid work model , competitive compensation, stock options, bonuses, and an employee stock purchase plan , all within a collaborative and dynamic environment. This is your chance to grow your career while working with top-tier professionals.

• Lead the design and optimization of the ServiceNow platform , ensuring it aligns with business needs and industry best practices.
• Manage a team of engineers and a direct-report manager, fostering a high-performance culture.
• Define and execute a platform roadmap , ensuring scalability, performance, and compliance.
• Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM .
• Drive platform upgrades , ensuring security, stability, and adherence to enterprise standards.
• Collaborate with business leaders and stakeholders to develop solutions that deliver measurable business impact.
• Establish governance and best practices to optimize platform efficiency and adoption.
• Provide technical guidance for configuring, customizing, and developing on ServiceNow .
• Stay ahead of the latest ServiceNow trends and best practices , integrating innovative solutions.
• Create an environment where engineers can experiment with new technical solutions to solve complex problems.

• 10+ years of ServiceNow experience , with expertise in ITSM, ITAM, SecOps, GRC, and TPRM .
• Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
• Leadership experience, including mentoring and managing technical teams .
• Ability to drive complex large-scale projects while meeting deadlines and business objectives.
• Proficiency in scripting languages (JavaScript, Glide, etc.) and frameworks like HTML, CSS, AngularJS, SASS, and Bootstrap .
• Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes .
• Familiarity with Agile, Scrum, and Kanban methodologies .
• Strong communication skills , with the ability to present technical concepts to stakeholders and executives.

• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL v3/v4 Certification
• Certified Technical Architect (CTA) A major plus

• Bachelor's degree in IT, Business, or a related field (or equivalent experience).
• Must reside within 60 miles of Reston, VA (hybrid role).
• US Citizen/Green Card holders preferred.

Qualification

Bachelor's Degree