IT professional

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.

Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members. Requirements IT Support Skills & Tools Overview Candidates applying for IT support roles should be familiar with the following tools, technologies, and troubleshooting practices commonly used in our environments. Operating Systems Windows 10 and Windows 11 administration and troubleshooting Basic Windows Server awareness Windows user profiles and permissions Device setup and configuration

Microsoft Cloud & Identity Microsoft 365 administration Microsoft Entra ID (Azure AD) Managing Entra / Azure joined devices User account management and MFA Basic familiarity with Microsoft Azure

Windows Troubleshooting Tools Command Prompt and basic command-line tools PowerShell (basic use) DISM CHKDSK SFC / System File Checker Event Viewer Reliability Monitor Task Manager Windows startup troubleshooting Windows Update troubleshooting

Networking IP configuration and troubleshooting DNS issues Connectivity troubleshooting VPN basics Router and firewall basics

Hardware Troubleshooting Desktop and laptop diagnostics BIOS / UEFI configuration SSD / NVMe drive troubleshooting Peripheral troubleshooting (monitors, keyboards, webcams, etc.)

Printers & Network Devices Local and network printer setup Printer driver troubleshooting Print spooler issues Network device connectivity troubleshooting

Software & Business Applications Microsoft Outlook Microsoft Office / Microsoft 365 apps Excel and Word troubleshooting Dropbox and OneDrive Browser troubleshooting (Chrome / Edge)

Security & Endpoint Awareness Antivirus / endpoint protection basics Malware troubleshooting Phishing awareness and security best practices Secure document environments

Typical IT Support Tasks Software installation Driver installation and updates Windows updates File backup and restore System diagnostics and troubleshooting Nice to Have Experience with RMM tools Backup solutions PC hardware upgrades or custom builds Benefits Work Remotely