Job Description
Responsibilities
- Collaborate with other IT professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly.
- This includes researching and staying informed about new technologies and trends in the IT industry, and determining how they can be applied to the organization's systems.
- Test systems to ensure they are functioning correctly, troubleshoot and resolve any issues that arise, and maintain systems to keep them running smoothly.
- Participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs.
- Propose initiatives and ensure hardware and software implementation that meets the client's operational needs.
- Contribute to the project vision and breakdown, ensuring alignment with business objectives.
- Identify and mitigate operational risks that may affect project timelines or deliverables.
- Drive improvements and innovations to enhance the efficiency and effectiveness of project delivery.
Requirements
- Minimum of 5 years of experience as a service desk lead, IT support, IT project coordinator, or DevOps leader.
- An advanced level of English B2+/C1 is REQUIRED for this position.
- Bachelor's degree in systems Engineering or a related field.
- Extensive knowledge and experience in technology solutions, system implementation, and end-user support.
Schedule: Monday to Friday, occasionally Saturday, during office hours (Colombian Time).
Key skill Required
- Business Objectives
- Effectiveness
- Implementation
- Project Vision
- Software Implementation
- System Implementation
- User Support
