IT Field Technician

The IT Field Technician serves IT clients on-site in their businesses, investigating and troubleshooting issues with hardware, software, network, VoIP phone, and internet services and developing solutions to meet the needs of the client. Duties may include PC repair, networking, software installation and updating, liaising with service providers, and working as part of a team in outfitting offices with IT networks and hardware.

Requirements

The IT Field Technician's roles may include:

Providing high-quality technical customer support

Spending time out in the field at client sites as well as in the office

Investigating technical issues, developing and implementing solutions, and explaining technical solutions to clients

Maintaining client privacy and security, including adhering to industry standards, HIPAA, and other ethical standards in the use of technology

Networking office space and client workspaces, including pulling network wire, terminating ports, testing cable, and installing drops

Technical skills that would be useful:

Windows desktop troubleshooting

PC setup and deployment

Windows Server support: User additions, password changes, etc.

Server application troubleshooting (vendor management)

File Share permissions changes

Basic Office 365 administration

Server application upgrades and installations

Active Directory administration

Server hardware instillation

Wireless troubleshooting

Email troubleshooting

Vendor support

Qualifications:

Experience in a managed service environment is a plus

3-5 years of direct work experience in IT support

Networking background

EDR and Managed Services-level security experience

Excellent listening and verbal and written communication skills

Ability to work individually and as part of a team

Valid driver's license and transportation

Ability to work at heights on ladders and lifts, in tight spaces, and lift 50 lbs.

Benefits

Salary commensurate with experience

Paid Time Off

Health Insurance, Supplemental Insurance