IT Analyst

Our mission at Rezilient Health is simple: to make access to primary and multispeciality care convenient, timely and seamless. We beam our remote physicians and specialist consults into our world-first CloudClinics to collaborate with an onsite medic during patient appointments. That means a shorter time to diagnosis and more timely treatment for our members, plus a model that actually helps physicians to deliver better care.

Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we're continuing to add specialty services and technology to offer the most comprehensive, convenient care possible.

Where others started with a legacy services model and slapped technology onto it to say they were tech enabled, we've developed a novel, digital physical infrastructure and built a new service model around it. We've built our scheduling, messaging, and video platform from the ground up to create a model where every touchpointeven in the CloudClinicsis digitally captured. This means new ways to incorporate AI into care models, and new ways to deliver multiple specialties of clinicians to the same location at the same time, no matter where they are in the world.

We're looking for an IT professional with a passion for solving complex technical challenges and optimizing systems to take charge of managing and maintaining the technology that powers our innovative CloudClinics. In this role, you'll oversee networking functions, ensure devices and applications are properly provisioned, and resolve any technical issues encountered by end users.

Your expertise will be critical in remotely managing the IT infrastructure and identifying ways to automate processes for scalability. You'll collaborate closely with our product, operations, and clinical teams to ensure everything runs smoothly. If you're someone who thrives in a fast-paced, agile environment, is eager to learn, and enjoys working with a range of devices, systems, and toolsfrom networking hardware to scriptingyou'll be a great fit.

Requirements

Key Responsibilities:

• Take ownership over networking functions and device management for all devices being used in Rezilient CloudClinics and by Rezilient Staff.
• Be responsible for device and application provisioning for all Rezilient Staff and Clinic devices.
• Discover and remediate sources of unusual behavior encountered by end users,
• including bugs and support requests.
• Ability to travel and help deploy CloudClinics in markets across the US.
• Remotely monitor and maintain CloudClinic IT technology stack and network
• infrastructure across certain regions in the US.
• Work on automating deployment operations and improving scalability of CloudClinic tech stack.
• You will primarily work with the Product Owners and Clinical team liaisons to help
• maintain and improve Rezilient's IT infrastructure.
• We are looking for someone who is comfortable with a fast-moving environment and can learn quickly.

Required Qualifications:

• 3-5 years of experience working in a fast-paced, agile environment.
• Strong knowledge and experience with computer and networking hardware, including but not limited to routers, modems, access points, firewalls, etc.
• Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory,
• Google Workspace and VPN.
• Knowledge and experience with MDM solutions is a plus.
• Experience with Linux, Mac and Windows OS
• Proficiency in troubleshooting hardware and software related problems.
• Proficient in shell/bash scripting.
• Experience with Python is preferred.
• Excellent problem-solving skills with strong attention to detail.
• Strong work ethic and passion to learn.

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply.