Hydraquip - Lead Inside Sales Representative North

Hydraquip is looking for a candidate who wants to contribute in a significant way with our largest clients and vendors to join our 100% employee-owned company. Hydraquip is a fluid power distributor for over 40 world class brands of products as well as a provider of value added solutions to customers including pump/motor assemblies, mobile valve assemblies, hose kits, repair, hydraulic power units and electrohydraulic solutions. With offices in Houston, San Antonio, Dallas, Tulsa, Denver, Memphis and Lafayette, Hydraquip has a broad footprint with many opportunities for growth within the company.

The Lead Inside Sales Representative North is responsible for taking on a leadership position within our inside sales team, playing a critical role in customer satisfaction, sales growth, and operational efficiency. They will report to the Operations Manager and have lead responsibility for North Texas, Colorado and Oklahoma.

Specific responsibilities include:

• Serve as the primary inside sales/customer service representative answer questions, provide immediate support to other sales and support personnel report and liaison to management for continuity of problems, concerns, and focused direction.
• Drive continuity of customer service across branch locations manage select major accounts, second layer for support of other inside sales, and act as point contact for training and continuing education of inside sales.
• Drive efficiencies for quoting, order entry, inventory.
• Liaison with purchasing, assist or drive production order entry and processing.
• Improve customer service with "one Hydraquip" experience; Lead and mentor the inside sales team, providing guidance and support to ensure high performance.
• Support and drive continual improvement within the department.
• Improve tracking and follow-up on leads via Hubspot, phone & chat.
• Monitor & coach for Signature customer service scores.
• Manage and monitor open orders for the regions assist in allocations, expedite requests, packing basis, shipments, order entry issues.
• Track Inside Sales customer visits with Account Managers on monthly bases.
• Maintain vendor contacts & create and organize databases to eliminate islands of information
• Track open orders without PO's that have "S" or "D" dispositions
• Track unapproved and credit hold orders
• Oversee and streamline the quoting, order entry, order updates, expediting, and issue resolution processes for assigned customers:
• Simple training highlights for new employees.
• Review customer satisfaction surveys to ensure they stay above the QMS goal
• Point of contact for inventory/ordering issues - weekly meetings with the Purchasing team.
• Set up weekly or biweekly interactions with their teams to review:
• Open orders.
• Discuss order entry issues
• Discuss vendors, contacts, discounts, interactions
• Review any outside sales or mgmt. requests
• Help to move excess & dead inventory
• Ensure compliance with ISO 9001 quality standards by adhering to the organization's Quality Policy and procedures.
• Other duties as assigned.

Requirements

EDUCATION AND TRAINING

• High school diploma, GED, or equivalent secondary education.
• Associate's, bachelor's degree in technical field preferred.
• Certified Fluid Power Hydraulic Specialist a plus.
• Other technical certifications or degrees may be considered.
• Experience as described below may be accepted in lieu of education

EXPERIENCE

• 2-5 years of experience in inside sales, customer service, or technical fields (or internship experience)
• Previous experience in hydraulic, electrical, mechanical, or automotive repair strongly preferred
• Experience working in an ISO 9001 environment is a plus.
• Education as described above may be accepted in lieu of experience.

KNOWLEDGE AND SKILLS

• Demonstrate strong leadership by fostering a collaborative team culture, setting clear expectations, and holding team members accountable for performance, development, and customer satisfaction.
• A functional working knowledge of hydraulic and/or hydrostatic components, equipment operations, and/or mechanical functions.
• Laser customer focus to add value to customers, exceed expectations and deliver promised results to clients.
• Ability to communicate at numerous levels internal and external to the company.
• Ability to investigate problems or potential problems to avoid reoccurrence.
• Strong organizational and follow-up skills.
• Good personal motivation.
• Good communication skills.
• Good, safe work habits.

Benefits

BENEFITS

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit Hydraquip offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

Studies also show that retirement account balances for ESOP companies are 2.5 times higher.

SOP companies grow 2.5 times faster than those companies without employee ownership.

Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.

Qualification

High School or equivalent