Is there a job opening for a Helpdesk Support Technician in Chicago, IL, USA?

Mandarich Law Group, LLP is currently hiring a Helpdesk Support Technician in Chicago, IL, USA. The ideal candidate has skills and work experience of 2 - 3 years of experience as Helpdesk Support Technician.

Does Mandarich Law Group, LLP hire Helpdesk Support Technician?

Mandarich Law Group, LLP looking to hire a qualified Helpdesk Support Technician in Chicago, IL, USA. The candidate will have 2 - 3 years of experience as Helpdesk Support Technician.

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Helpdesk Support Technician

Chicago, IL, USA

283 Days ago

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Job Description

Mandarich Law Group, LLP is one of the nation's leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

Act as the first point of contact for technical support via phone, email, and walk-ups

Troubleshoot hardware, software, and network issuesescalating when needed

Set up new user workstations and manage employee onboarding/offboarding

Support Windows desktops, Microsoft Office applications, printers, and other common business tools

Maintain accurate records of issues and resolutions in our ticketing system

Assist with user account management, password resets, and access rights via Active Directory

Requirements

12 years of IT support experience (internships or part-time roles count too!)
Strong communication skillsyou're just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred

Comfortable working with:
Windows 10/11, Windows Server 2019/2022
Microsoft Office Suite
Printers, desktops, laptops, and mobile devices
Basic networking concepts (IP, DNS, DHCP)
Active Directory (bonus points for experience with Group Policy)

Benefits

Competitive Base Salary
Medical, Dental, and Vision Coverage; 401K plan with company match
Company paid Life Insurance
Short and Long Term Disability
PTO, Float holiday
Paid Parental Leave

Key Skills Required

NetworkingMicrosoft OfficeAccount ManagementActive DirectoryCommunicationEager To LearnInsuranceLife InsuranceManagementOnboardingProactiveProfessional ServicesVirtualizationWindows Server

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 2 - 3 yrs

Contact Information

Company Name: Mandarich Law Group, LLP

Recruiting People: HR Department

Website: https://mandarichlaw.com

Location

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