Helpdesk Level 2 support

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

1. Respond to incoming support requests in a timely and courteous manner.
2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3. Document and track all support requests in a helpdesk ticketing system.
4. Escalate complex issues to higher-level support staff as needed.
5. Install, configure, and maintain software applications and operating systems.
6. Perform regular maintenance tasks on hardware and software systems.
7. Provide end-user training on software applications and systems.
8. Communicate technical information to non-technical users in a clear and concise manner.
9. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
10. Other duties as assigned.

Education, Licensure & Certifications:

1. Bachelor's degree in computer science or related field preferred.
2. CompTIA A+ certification or equivalent experience required.

Experience:

1. 2+ years experience working in a helpdesk or technical support role.
2. Tier 2 experience preferred.

Benefits

If Interested please send your updated resume to : rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.