Is there a job opening for a Help Desk Lead in Montgomery, AL, USA?

American Operations Corporation is currently hiring a Help Desk Lead in Montgomery, AL, USA. The ideal candidate has skills and work experience of 7 - 8 years of experience as Help Desk Lead.

Does American Operations Corporation hire Help Desk Lead?

American Operations Corporation looking to hire a qualified Help Desk Lead in Montgomery, AL, USA. The candidate will have 7 - 8 years of experience as Help Desk Lead.

Top

Help Desk Lead

Montgomery, AL, USA

63 Days ago

Save Job Quick Apply

Job Description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events. Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly Requirements Must possess DoD Secret Clearance. Technical Skills ?????? ITSM/ticketing systems ?????? Incident management ?????? Escalation coordination ?????? Operational reporting ?????? Help Desk governance ?????? Agile sustainment integration

Certifications

Preferred:

?????? ITIL Foundation ?????? Security+ Experience ?????? 7+ years Help Desk management. ?????? Experience supporting enterprise operational systems. Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability

Job Overview

Job Function: IT/Computers - Software & Software Services

Job Type: Full Time

Workplace Type: On-site

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 7 - 8 yrs

Contact Information

Company Name: American Operations Corporation

Recruiting People: HR Department

Website: http://www.aocwins.com

Location

Important Alert:
Beware of people who promise you a job or interview in exchange for money. If someone asks you for money and says it's for something like a registration fee or a refundable deposit, it could be a scam. Please be cautious. Remember, elsejob.com does not guarantee a job or interview in exchange for money, so don't give money to anyone like that.