Heavy Equipment Service Manager

About Worldwide

Worldwide Machinery is a leading heavy earthmoving & pipeline equipment supplier. Worldwide rents, sells, and leases equipment solutions to qualified contractors.

As a part of Worldwide Group, we have over 25 years equipment experience and 12 branch locations. Our diverse customer base includes, transportation; oil & gas; municipalities; renewable energy; mining; and civil contractors.

We pride ourselves on exemplary service, quality equipment, and ethical business values.

Short Job Description

The ideal Service Manager manages the repair and make ready of heavy earthmoving and pipeline equipment for rental or purchase; answers customer service calls, dispatches field service mechanics in response, and works closely with the team to prioritize and assign shop personnel.

Responsibilities

• Answer calls from customers to troubleshoot problems with machines on rent.
• Dispatch field service technicians as needed.
• Oversee all service-related personnel for the respective branch.
• Manage and assign work for shop technicians.
• Open and maintain work orders for field and shop service mechanics.
• Oversees invoicing of equipment repairs and parts.
• Other duties as assigned

Requirements

• Valid driver's license.
• 10+ years of mechanics experience within the construction equipment industry or related area.
• Experience with pipeline equipment preferred.
• 3+ years shop or related management experience.
• PC literate, proficient with MS Office.

Benefits

If you are looking for a rewarding career with opportunity for tons of growth, Worldwide is right for you! As an industry leader we offer training, advancement, and one of the most complete product offerings. In addition, our benefits package includes 401(K) match, health insurance, vacation, and more. Let's get to work!