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Guest service Associate

Thiruvananthapuram, Kerala, India

94 Days ago

Job Description


Job Overview

Villa Maya is seeking a Junior F&B Service Associate for our Thiruvananthapuram location. This full-time position requires 1 to 3 years of experience in the hospitality industry and Qualification Diploma or Degree Hotel management .The ideal candidate will have a passion for customer service and a keen eye for detail, working collaboratively as part of our renowned team to enhance the dining experience for our guests.

Roles and Responsibilities

  • Greet and seat guests, ensuring a warm and welcoming atmosphere from arrival to departure.
  • Provide menu guidance and make personalized recommendations based on guest preferences.
  • Accurately take food and beverage orders, inputting them promptly into the POS system.
  • Coordinate with the kitchen staff to ensure timely and accurate delivery of orders.
  • Maintain cleanliness and orderliness of tables, resetting as needed to meet presentation standards.
  • Address guest queries and concerns with empathy and professionalism, elevating the dining experience.
  • Participate in regular team briefings and contribute to continuous improvement initiatives.
  • Report to the manager and adhere to all restaurant policies and procedures to ensure compliance and service excellence.

Requirements

Qualifications and Skills

  • Exemplary customer service skills to ensure satisfaction and return visits (Mandatory skill).
  • Outstanding communication skills to interact effectively with guests and team members (Mandatory skill).
  • In-depth knowledge of food and beverage to guide guests through our unique menu (Mandatory skill).
  • Strong understanding of hospitality standards to maintain Villa Maya's esteemed reputation.
  • Ability to upsell effectively to enhance guests' dining experience and meet sales targets.
  • Proficiency in table setting to maintain the visual appeal and setup of the dining environment.
  • Efficient multi-tasking abilities to handle various guest requests and service operations seamlessly.
  • Experience with point-of-sale systems for accurate order processing and billing.

Key Skills Required

Customer ServiceSalesBillingBriefingsCommunicationComplianceEmpathyGuidanceHospitalityHospitality IndustryHotel ManagementManagementOrder ProcessingOutstanding CommunicationPolicies and ProceduresPresentationProfessionalismSales Targets

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 3 - 4 yrs

Contact Information


Company Name: Villa Maya ,Restaurant

Recruiting People: HR Department

Website: http://www.villamaya.in

Location

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