Group Director, Client Lead

At Noble People, this position is called, a Group Account Director.

Noble People is not your typical media agency, we're a fearless, forward-thinking collective of creative problem-solvers who thrive on bold ideas and no-bull rationale.

For us, media is more than just a channel; it's anything and everything that creates meaningful connections between a brand and its audience. Whether that means redefining how a brand shows up in culture, sparking conversations around new trends, or creating entirely new ways to engage, we believe the possibilities are limitless. We're driven by the belief that extraordinary results come from challenging the status quo. By blending bold, creative thinking with data-informed insights, we maximize every lever of marketing to achieve transformational growthnot just for marketing teams but for the entire organization. We aim to drive impact that matters not only to CMOs but to CEOs and CFOs, ensuring our work fuels meaningful growth across all levels of our clients' businesses. Our mission is to unlock the professional potential of everyone in our ecosystem. We empower our employees to elevate themselves, their teammates, and their clients, creating a culture where ambitious, growth-focused individuals thrive.

At Noble People, you're not just building brands; you're building careersyour own and those around you. At Noble People, we're in the business of delivering measurable results through innovative thinking. From partnering with world-class brands like Coca-Cola, Stripe, and Smartsheet to amplifying the voices of bold challengers like Cresco and tastytrade, we create work that stands out in the marketand stands up to scrutiny.

If you're someone who believes that the best solutions come from questioning convention, pushing boundaries, and keeping it real, you'll find your place here. This is Noble People. Bold ideas. No bull rationale. Let's build something extraordinary together.

Role Summary

As a Group Account Director (GAD) at Noble People, you will be at the heart of this mission, working with clients to unlock growth opportunities, solve challenges with agility, and deliver measurable results. This role requires a commercially minded leader who focuses on driving revenue growth that aligns with the company's organic growth goals. You will always seek opportunities to expand partnerships, foster long-term client relationships, and ensure our work consistently exceeds expectations and delivers lasting impact.

Who You Are

• You have an executive presence.
• Executive in every room. Confident, poised, attentive, and focused while demonstrating curiosity, consideration, and empathy.
• Strong emotional intelligence. High self-awareness and very strong inner game.
• Balance of confidence and openness. Strong confidence to put solutions quickly in motion with a bias for action, along with the humility and openness to learn from mistakes and help others learn from theirs.
• A Simplifier. Breaks down complex challenges into simple assessments and clear action plans.
• Exceptional Communicator Articulates ideas clearly and persuasively, adapting to different audiences and excelling at difficult conversations.
• You thrive with senior relationship management.
• Excellence in client experience and execution. The client experience is bullet proof. Communication and information is consistently clear, current and proactive. The management of the internal team, product delivery and execution is sound, while inner workings of team management and process are never felt by the client.
• Highly perceptive and quick to process. Asks questions, listens, and reads between the lines to extract key insights.
• Fueled by human relationship building - Genuinely energized by establishing and maintaining long-standing personal relationships.
• Strategic and influential - Excellent communication skills, with the ability to confidently present and defend ideas to clients and internal stakeholders. Indispensable in high-stakes conversations with senior and C-Suite marketing executives.
• Competitive and committed
• Strong commercial acumen and hungry to win - a relentless drive to exceed growth and revenue goals. Consistently shows up with energy and determination. Growth mode always.
• You're fast
• Opinionated, Decisive, Swift to Action. A proactive, solution-oriented mindset with the ability to anticipate challenges and act decisively. Makes well-informed decisions confidently and quickly, showing leadership in opportunities and challenges.
• First to Spot Opportunities. Quickly identifies business and client opportunities and swiftly formulates actionable plans.

Essential Functions: Other Duties May Be Assigned.

1. Excellence in the Client Experience

• Run a bullet-proof client experience - being lock-step with both the business needs and client's professional ambition, proactive in defining the path for success, consistency and clarity in communication to keep client and agency after a shared ambition to win.
• Anticipate challenges and opportunities before they arise, proposing swift and actionable solutions that maximize results and build client trust.
• Be THE expert on the client's business, category, and what it takes to win in their industry. Use this expertise to shape impactful strategies and counsel clients confidently.
• Elevate the conversation by helping clients connect marketing efforts to broader business objectives, arming them with solutions that maximize their media investment and span beyond media into the wider marketing landscape.
• Lead bold, strategic discussions with clients, providing both creative and data-based rationale for your recommendations.
• For new clients, own client onboarding Lead and structure the onboarding process to set up new client relationships for long-term success.

2. Team Leader, Securing Noble People as Indispensable Strategic Partner

• Lead internal teams with the client ambition and intelligence to develop strategies that position Noble People's products as valuable and indispensable to clients, making them easier to rationalize and champion to CEOs and CFOs.
• Act as a translator between client needs and execution responsible for translating client goals and feedback into clear, actionable steps for internal teams.
• Build successful cross-functional relationships with Product (strategy, media, activation, etc) and Business Development teams to ensure alignment and synergy in delivering client success.
• Build successful relationships with creative agency partners and internal teams - collaborating closely to align media strategy with creative vision and develop strong partnerships.
• Collaborate with Business Development teams to contribute to pitches and new business opportunities.

3. Strategic toward Commercial Growth

• Set annual goals for each account, including revenue goals, relationship goals and work goals - and build and manage quarterly action plans toward successfully achieving these.
• Approach every client engagement with a commercially hungry and competitive mindset, setting high organic growth goals and identifying opportunities for incremental revenue.
• Focus on proving that Noble People's solutions drive tangible business results, helping win competitive pitches, expand service offerings, and sell in additional capabilities.
• Proactively spot opportunities to expand scopes of work, upsell agency capabilities, and drive revenue growth through innovative solutions.
• Build staff plans and fee proposals that incorporate input from Product to maintain the quality, and Operations to maximize profitability.

Requirements

You've Got the Evidence to Back This Up

• Impressive client track record. Adored and trusted by clients, with a calm, confident leadership style and unwavering reliability.
• Organic growth across a book of business. Track record of successfully not only retaining long-term business, but growing multiple accounts at once
• Category experience, strong media familiarity. A proven track record of success in account management, client services, or marketing strategy within the advertising or media industry. Bonus if you have category experience in B2B, fintech, QSR, retail, and DTC, with a familiarity of media planning, communications strategy and buying.
• A pitch winner and partner to sales. History of being the chosen partner to a sales lead the individual who can orchestrate, focus and motivate a team toward winning pitches.

Benefits

We take care of you

• Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.
• We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance
• Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.
• The salary range is 190,000-205,000 USD per year.

Diversity and Inclusion

At Noble People, our people are our greatest asset. We are committed to fostering an inclusive environment that attracts, engages, and retains the best possible talent. Our diversity of experiences, backgrounds, locations, viewpoints and ideas is what makes us a great place to work and differentiate us as an employer of choice.

We are an equal opportunity employer

At Noble People we are committed to expanding opportunities for all employees without regard to race, color, religion, gender, age, national origin, sexual orientation, sexual identity, disability, or any other characteristic. Each person is valued for his or her talents, expertise, experience, and perspective.

Qualification

Bachelor's Degree