Job Description
Position Overview:
The General Manager, U.S. Operations, will lead the establishment and growth of our U.S. team, focusing on local marketing, technical support, and business development.
Team Size: Less than 20 people, including 1 Marketing Partnership
Key Responsibilities:
Team Building and Office Setup:
Establish the U.S. team from the ground up, including office location selection, setup, and recruitment.
Develop and implement management systems and processes.
Local Market Activities:
Plan and execute local market activities such as trade shows, user meetups, KOL meetings, and media events.
Establish and maintain offline product display points, including opening the company's U.S. office to interested customers for product experience.
Customer Support:
Provide user training and high-priority customer support locally, while most customer service tasks are handled by the team in Shenzhen.
Business Development:
Develop offline channel partnerships, and expand into retail and educational channels.
Collect market and user feedback through various channels to continuously improve our products and services.
Brand Localization:
Lead the team to enhance the localization of our brands in the U.S. market.
Act as a bridge between the U.S. and China teams to ensure effective communication and collaboration.
Requirements
Experienced in general management/sales&markting/operation in premium hardware or electronic consumer goods industry, prefer with 8~15 years related works experiences.
Drive and Initiative:
Highly self-motivated with strong capability in team building and business development.
Passionate about our products and aligned with the company's values.
Growth Mindset:
Pragmatic and willing to roll up sleeves and work hands-on as needed.
Strong logical thinking and problem-solving skills.
Market Understanding:
Deep understanding of the U.S. small business and DIY enthusiast communities.
Experience in expanding and managing local teams and developing market strategies.
Compensation and Benefits:
Salary: Competitive base salary with a potential increase of 20-50%, negotiable based on experience and performance.
Incentives: Includes commission, bonus, equity, and other benefits such as vacation and health insurance.
Key skill Required
- Customer Service
- Business Development
- Customer Support
- Sales
- Collaboration
- Communication
- Compensation and Benefits
- Development
- Effective Communication
- Growth Mindset
- Health Insurance
- Initiative
- Insurance
- Local Marketing
- Management
- Management Systems
- Market Understanding
- Marketing
- Partnership
- Passionate
- Recruitment
- Retail
- Team Building
- Training
- User Training
