Job Description
Key Responsibilities : 1. Operational Management :
- Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly.
- Monitor and maintain the cleanliness, organization, and presentation of the store according to Subway's standards.
- Ensure the store meets all food safety, sanitation, and health regulations.
- Maintain a high standard of product quality, service, and cleanliness.
- Ensure all equipment is maintained and in working order.
- Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leaders.
- Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours.
- Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service.
- Conduct performance reviews and provide ongoing coaching, feedback, and training to staff.
- Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary.
- Ensure high levels of customer satisfaction by providing exceptional service.
- Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner.
- Ensure staff members follow Subway's customer service guidelines, maintaining a friendly and welcoming atmosphere.
- Manage the restaurant's budget, including overseeing sales, labor costs, food costs, and other expenses.
- Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability.
- Control costs by managing inventory, reducing waste, and maximizing operational efficiency.
- Oversee cash handling, including deposits, and ensure accurate and timely financial transactions.
- Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies.
- Order and receive deliveries, checking for accuracy and quality of products.
- Monitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking.
- Implement local marketing strategies to increase brand awareness and attract customers.
- Work with the franchise owner or area manager to promote Subway's national or regional marketing campaigns.
- Assist with in-store promotions, new product launches, and customer loyalty programs.
- Ensure the store complies with all local health regulations, safety codes, and company policies.
- Complete necessary paperwork and reports, including sales reports, inventory logs, and employee records.
- Perform regular audits of store operations to ensure compliance with Subway's standards and policies.
- Mentor and guide employees to foster professional growth and enhance performance.
- Develop training plans and conduct training sessions for new and current employees.
- Promote an environment of respect and inclusivity among the team.
- Encourage employee retention through recognition, rewards, and providing opportunities for advancement.
- Experience : 2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role.
- Skills :
- Strong leadership, communication, and interpersonal skills.
- Ability to manage budgets, track expenses, and analyze financial performance.
- Excellent customer service skills with the ability to address and resolve complaints effectively.
- Knowledge of inventory management, supply ordering, and cost control.
- Ability to motivate, train, and develop a team.
- Familiarity with point-of-sale (POS) systems and restaurant management software.
Key skill Required
- Customer Service
- Cost control
- Sales
- Awareness
- Brand Awareness
- Cash Handling
- Communication
- Compliance
- Conflict Resolution
- Customer Loyalty
- Customer Satisfaction
- Development
- Disciplinary
- Employee Retention
- Encourage
- Financial Performance
- Food Safety
- Interpersonal Skills
- Inventory Management
- Leadership
- Local Marketing
- Loyalty
- Management
- Marketing
- Marketing Campaigns
- Operational Efficiency
- Paperwork
- Presentation
- Product Quality
- Professional Growth
- Profitability
- Regional Marketing
- Reporting
- Restaurant Management
- Restaurant Management Software
- Retail
- Retail Management
- Sanitation
- Staff Management
- Supply Chain
- Supply Chain Management
- Supply Ordering
- Team Development
- Teamwork
- Training
- Training Sessions
