Job Description
Key Responsibilities : 1. Operational Management :
- Oversee the daily operations of the Sbarro restaurant, ensuring consistent quality in food and service.
- Maintain cleanliness, organization, and presentation of the restaurant in accordance with Sbarro standards.
- Ensure the restaurant operates efficiently during all shifts, maintaining appropriate staffing levels for peak and off-peak hours.
- Ensure all food preparation and kitchen procedures meet health and safety guidelines, and monitor food quality.
- Recruit, hire, train, and manage restaurant staff, including cooks, cashiers, and service staff.
- Develop work schedules to ensure adequate coverage during all hours of operation.
- Provide leadership and motivation to staff, ensuring they follow operational procedures and deliver excellent customer service.
- Conduct performance evaluations and provide coaching and feedback to improve staff performance.
- Handle employee issues, resolve conflicts, and provide training to maintain high service standards.
- Ensure a high level of customer satisfaction by providing exceptional service in a fast-paced environment.
- Address customer complaints or concerns promptly and professionally, ensuring a positive dining experience.
- Monitor customer feedback to identify areas for improvement and ensure customer expectations are met.
- Oversee the restaurant's financial performance, including managing costs, maximizing profitability, and controlling waste.
- Monitor and analyze sales data, expenses, and labor costs to meet or exceed financial targets.
- Develop and manage budgets for food costs, labor costs, and other operating expenses.
- Prepare financial reports and make data-driven decisions to improve profitability.
- Ensure proper cash handling, register procedures, and accounting are followed.
- Oversee inventory management, including ordering and receiving supplies and ensuring stock is maintained at optimal levels.
- Monitor inventory usage and implement controls to reduce waste and minimize food cost.
- Work with vendors and suppliers to ensure timely delivery and quality of supplies.
- Ensure the restaurant complies with local health codes, safety regulations, and company policies.
- Ensure staff follows all food safety, sanitation, and operational procedures to maintain a safe and clean work environment.
- Regularly audit the restaurant to ensure compliance with operational standards and company guidelines.
- Implement and support marketing initiatives and local promotions to drive traffic and increase sales.
- Develop and execute strategies to promote Sbarro's menu items, seasonal offerings, and special deals.
- Work with the franchise owner or area manager to execute corporate marketing campaigns and ensure proper brand representation.
- Foster a positive work environment where employees feel valued, motivated, and engaged.
- Provide training to enhance employees' skills, focusing on customer service, food safety, and operational efficiency.
- Identify and develop internal candidates for career growth within the company.
- Experience : 3-5 years of experience in restaurant management or a similar role, with experience in a fast-paced food service environment.
- Skills :
- Strong leadership and interpersonal skills with the ability to manage and motivate a team.
- Knowledge of financial management, including budgeting, cost control, and financial analysis.
- Excellent customer service skills with the ability to address and resolve issues promptly.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in using point-of-sale (POS) systems, inventory software, and restaurant management tools.
- Understanding of food safety regulations and health compliance standards.
Key skill Required
- Customer Service
- Accounting
- Budgeting
- Cost control
- Sales
- Analysis
- Audit
- Brand Representation
- Cash Handling
- Compliance
- Consistent
- Corporate Marketing
- Customer Feedback
- Customer Satisfaction
- Development
- Financial Management
- Financial Performance
- Food Quality
- Food Safety
- Interpersonal Skills
- Inventory Management
- Leadership
- Management
- Marketing
- Marketing Campaigns
- Motivation
- Operational Efficiency
- Organizational Skills
- Positive Work Environment
- Presentation
- Profitability
- Provide Training
- Receiving
- Restaurant Management
- Safety Standards
- Sales Data
- Sanitation
- Staff Management
- Supply Chain
- Supply Chain Management
- Team Development
- Timely Delivery
- Training
