General Manager Operations

About 2070 Health

W Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.

We are presently hiring for General Manager-Operations for a stealth company operating 50-100 bedded hospitals in Mumbai.

Key Responsibilities:

1. Operations Management:
Manage and coordinate day-to-day activities across all facilities, ensuring efficient workflow, optimal resource allocation, and adherence to quality standards.
Identify and secure new locations for expansion.
Ensure compliance with national, state, and local laws.
Facilitate seamless collaboration between clinical staff, administrative teams, and external partners to enhance patient care, streamline processes, and maintain operational excellence.

2 . Doctor Engagement:
Build and maintain strong relationships with doctors, facilitate onboarding, and address concerns.
Serve as the main point of contact between doctors and the clinic

3. Service Enhancement and Quality Management:
Lead initiatives to improve patient experience and promote the adoption of new technologies and best practices.
Ensure the implementation and maintenance of quality management systems.

4. Patient Feedback and Experience:
Oversee the patient feedback process, analyse results, and implement improvements to enhance patient satisfaction.

5. Cross-Functional Collaboration:
Collaborate with clinical and non-clinical departments to deliver high-quality healthcare services.
Coordinate with the facility manager to ensure efficient facility operations.

6. Cost Control and Resource Management:
Identify and execute cost-control measures while maximizing resource utilization.
Optimize material and pharmacy management to ensure cost-effective and efficient delivery of services.

Qualification:

1. Preferred 7-10 years of experience in hospital management, healthcare operations, or a related field.

2. Someone who has handled operations of facilities/ units/clinics before would be preferred

3. Strong interpersonal and communication skills, with the ability to build and maintain relationships with hospital management and doctors.

4. Strategic thinking and problem-solving skills.

5. Experience in driving digital initiatives and managing revenue targets.

6. Leadership experience, with a track record of managing and developing teams.