General Manager

ABOUT US

Horizon Outdoor Hospitality, the leading glamping and RV resort management company, is seeking a General Manager for Bay Point Landing, a modern glamping and RV resort located on Oregon's southern coast. This dynamic resort includes 40 fully furnished rental accommodations in both luxury cabins and Airstreams, as well as 128 luxe RV sites. Upscale amenities include an indoor heated saltwater swimming pool, fitness center, kids den, activities room, beautiful event spaces, general store, food truck, and modern restrooms and shower facilities. The resort opened in 2019 and has continued to evolve and expand, bringing the best-in-class amenities and service to our guests.

ABOUT YOU

You love hospitality and have been working within the industry for a minimum of 5 years, with at least 2 years' experience at the General Manager level, with a preferred background in hotels, resorts, or alternative lodging.

You have a demonstrated ability to hire, motivate, and lead a team. You should enjoy the hands-on, high guest contact part of the business and creating excellent guest and employee experiences, just as much as you enjoy driving revenue and great bottom line results.

At Horizon, you'll be a leader at our best-in-class glamping and modern camping resort. You will play a key part in leading the property and supporting its continued evolution, along with developing the onsite team, and managing and growing a premier outdoor destination.

We look for candidates whose motivation and excitement match their skill and eagerness to achieve financial success, develop and mentor a team, and exceed guest satisfaction.

RESPONSIBILITIES

The position reports directly to the Operations Director.

• Oversee daily operations of the resort with a keen knowledge and understanding of the operation of each department, ensuring that all runs smoothly and efficiently while also centering on guest, and associate, satisfaction.
• Maintain daily interaction with each department with an ongoing understanding of the operation as it pertains to Reservations, Guest Services, Food and Beverage, Housekeeping, Facilities, and Night Patrol.
• Partner with Operations Director, Managing Director, and Marketing Director to analyze forecasts and develop revenue and promotion strategies.
• Hire, train, and motivate team members; oversee staffing for budget compliance.
• Lead by example and ensure that team members are properly trained and are executing exceptional, delightful, memorable, and personalized service for each and every guest.
• Supervise, direct, and hold weekly meetings with the onsite management team and supervisors; leading and coaching each in the achievement of business goals and operational excellence.
• Conduct daily inspection of the property and services to ensure standards are being met.
• Ensure that a safe work environment is in place, inspected, and maintained.
• Develop, implement and maintain operational systems and best practices to efficiently and effectively run the resort.
• Manage operational budget, analyze revenue and expenditures, and maintain awareness of property financial objectives.
• Develop and execute initiatives that continually enrich the guest experience.
• Provide high-quality service and uncompromising hospitality towards all customers and team members.
• Assist with creating and establishing a positive team culture throughout the company while meeting, if not exceeding, employee satisfaction.
• Order supplies and ensure that inventory and par levels are maintained.
• Maintain vendor relations and source new vendors where needed.
• Assist the property, management company, or ownership team with other relatable duties as defined.

REQUIREMENTS

• Minimum 5 years' experience working in hotel, RV, glamping, or alternative lodging operations, including 2 years at the General Manager level.
• An aptitude in financial management, reports, and analysis, and possessing the leadership and the motivation necessary to maximize revenues within the discipline of revenue management.
• Capable to succeed and thrive in a fast-paced, dynamic, entrepreneurial environment.
• Detail oriented, energetic, creative, with extraordinary problem-solving skills.
• A commitment and passion for hospitality and the great outdoors.
• A self-starter that enjoys both working independently and collaborating with team members to execute initiatives
• Proven experience training and coaching teams.
• Experience creating and managing hotel food and beverage programs.
• Well versed and comfortable using PMS and POS systems, as well as Internet, Social Media and Microsoft Office products.
• Valid OLCC and food handler's license required upon hire

COMPENSATION

• The starting base pay for this role is between $68k-75k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
• Health, dental, and vision insurance available
• Participation in 401(k)
• PTO benefits
• Fun and friendly environment of dreamers and doers!

Resumes received without a cover letter will be used as campfire kindling - please include a cover letter. Resumes and cover letters can be sent to kellie.cronin@horizonoutdoors.com. Thank you, and we look forward to hearing from you!