General Manager

Additional Information

Job Number 25020184

Job Category Property Leadership

Location Moxy Miami Wynwood, 255 NW 25th Street, Miami, Florida, United States, 33127

Schedule Full Time

Located Remotely? N

Position Type: Management

Additional Information:

This hotel is owned and operated by an independent franchisee, Baywood Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel?s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

Monitors compliance with labor standards and staffing guidelines by all departments

Monitors compliance with annually established room rate plan

Monitors operating expense tracking system for all departments

Administers approved incentive programs

Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

Audits departmental procedures and performance.

Modifies procedures as needed.

Monitors rooms inventory and merchandising procedures.

Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

Assures compliance with established Manager On Duty (M.O.D.) Program

Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings.

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

Evaluates all guest complaints and ensures corrective action is taken by department heads

Monitors guest responses, responding as needed; executes action plan to correct issues.

Human Resources:

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

Interviews, selects, trains, and counsels associates

Ensures that all new hires are given the proper onboarding experience

Ensures that staff is properly trained by their managers

Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

Ensures that performance evaluations are being issued as required by corporate

Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

Payroll processing and reconciliation

Education:

Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

Must possess and maintain a motor vehicle operator's license in good standing

Brand General Manager certification preferred

Experience:

Minimum of 1 year experience as a General Manager in similar type & size hotel, or

2 years management experience (of which 1 year is in hospitality)

Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

Local market experience preferred

Additional Skills:

Ability to multi-task

Ability to communicate effectively, both written and oral

Bilingual (Spanish & English) preferred

Ability to work the shifts required for the position

Ability to learn and adhere to Brand standards

Ability to take information from various sources and determine a responsible course of action

Ability to understand interdepartmental relationships

Ability to operate office equipment and industry specific software (PMS)

Ability to remain calm during stressful situations

Ability to motivate and lead a team

Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Proficient in Microsoft Office

Proficient in Google Apps for Work preferred

PHYSICAL DEMANDS

Walking and Standing: 45 -55%

Sitting: up to 50%

Bending, Stooping, Reaching: Occasionally

Lifting, Push/Pull: 40 lbs infrequently

Driving: Occasionally

Traveling: Infrequently

This company is an equal opportunity employer.

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