General Manager - Internal Support

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customersupportindustry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

Designation: General Manager InternalSupport

Role and Responsibilities:

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

• Creating strategies with senior management and develop policies that will correlate with the organization goal.
• Implementing effective processes and standards.
• Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
• Responsible for management of critical and complex changes wherever applicable
• Initiate and drive continuous service improvement plans
• Identification and communication of potential risks and dependencies in timely manner to stake holders
• Responsible for Performance management, Career development and retention of the team members
• Should have an innovative and transformational mindset to identify opportunities to optimize processes

Qualifications and Experience

• Graduate with minimum 8 years of Experience asinternalsupporthead.
• Client handling experience is required.
• Should have good knowledge in MS office
• Technicalsupportexperience preferred.
  

Work Location/Shift Timings Sec 54, Gurgaon, Work from office (Monday to Friday), 9:30 AM to 6:30 PM.

Hardware Pre- requisites: Candidates must have their Own laptop and internet/Wi-Fi connection. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both)

Company Website www.gigmos.com

Qualification

Bachelor's Degree