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General Manager (Charleys Cheesesteak)

Las Vegas, NV, USA

159 Days ago

Job Description


Key Responsibilities:
  1. Operations Management:
    • Oversee daily operations to ensure the store runs efficiently.
    • Ensure the business meets financial goals and standards for profitability.
    • Manage inventory levels, ordering, and control stock to minimize waste.
  2. Team Leadership:
    • Hire, train, and manage staff including shift supervisors, cooks, and service team members.
    • Foster a positive work environment that motivates employees to perform at their best.
    • Provide coaching and feedback to employees to improve performance and customer service.
  3. Customer Service:
    • Ensure excellent customer service standards are maintained at all times.
    • Address customer complaints and ensure resolution in a timely manner.
    • Implement customer engagement strategies to increase satisfaction and loyalty.
  4. Financial Management:
    • Manage the location's budget and finances.
    • Monitor sales, revenue, and expenditures to ensure profitability.
    • Approve payroll and oversee the financial reporting process.
  5. Marketing and Promotions:
    • Collaborate with the marketing team to plan and execute local promotions and campaigns.
    • Monitor competitors and trends to keep the business competitive.
    • Build relationships with local businesses and organizations to expand customer base.
  6. Health and Safety Compliance:
    • Ensure the store complies with health and safety regulations.
    • Conduct regular checks on food safety, cleanliness, and operational procedures.
  7. Reporting and Communication:
    • Prepare regular reports on performance, including sales, employee performance, and customer feedback.
    • Maintain clear communication with corporate or regional managers regarding goals and challenges.
  8. Problem-Solving:
    • Quickly and effectively solve operational issues, customer complaints, or employee concerns.
    • Implement new processes to improve efficiency, cost savings, and employee engagement.
Required Skills and Qualifications:
  • Proven experience as a General Manager or in a leadership role in the food service or retail industry.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Exceptional communication and interpersonal skills.
  • Ability to handle a fast-paced environment and work under pressure.
  • Excellent organizational and multitasking abilities.
  • Strong financial acumen and experience with budgeting, forecasting, and financial reporting.
  • Knowledge of health, safety, and food handling standards.
  • A customer-focused mindset.

Key Skills Required

Customer ServiceBudgetingSalesAbility to HandleClear CommunicationCommunicationComplianceCustomer EngagementCustomer FeedbackCustomer Service StandardsEmployee EngagementEmployee PerformanceFinancial AcumenFinancial GoalsFinancial ManagementFinancial ReportingFocusedFood SafetyForecastingHealth and Safety RegulationsInterpersonal SkillsLeadershipLoyaltyManagementMarketingMultitaskingOperations ManagementPositive Work EnvironmentProfitabilityReportingRetailTeam Leadership

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information


Company Name: Las Vegas Petroleum

Recruiting People: HR Department

Website: https://lvpetroleum.net/

Location

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