Job Description
Key Responsibilities:
- Operations Management:
- Oversee daily operations to ensure the store runs efficiently.
- Ensure the business meets financial goals and standards for profitability.
- Manage inventory levels, ordering, and control stock to minimize waste.
- Team Leadership:
- Hire, train, and manage staff including shift supervisors, cooks, and service team members.
- Foster a positive work environment that motivates employees to perform at their best.
- Provide coaching and feedback to employees to improve performance and customer service.
- Customer Service:
- Ensure excellent customer service standards are maintained at all times.
- Address customer complaints and ensure resolution in a timely manner.
- Implement customer engagement strategies to increase satisfaction and loyalty.
- Financial Management:
- Manage the location's budget and finances.
- Monitor sales, revenue, and expenditures to ensure profitability.
- Approve payroll and oversee the financial reporting process.
- Marketing and Promotions:
- Collaborate with the marketing team to plan and execute local promotions and campaigns.
- Monitor competitors and trends to keep the business competitive.
- Build relationships with local businesses and organizations to expand customer base.
- Health and Safety Compliance:
- Ensure the store complies with health and safety regulations.
- Conduct regular checks on food safety, cleanliness, and operational procedures.
- Reporting and Communication:
- Prepare regular reports on performance, including sales, employee performance, and customer feedback.
- Maintain clear communication with corporate or regional managers regarding goals and challenges.
- Problem-Solving:
- Quickly and effectively solve operational issues, customer complaints, or employee concerns.
- Implement new processes to improve efficiency, cost savings, and employee engagement.
- Proven experience as a General Manager or in a leadership role in the food service or retail industry.
- Strong leadership skills with the ability to manage and motivate a team.
- Exceptional communication and interpersonal skills.
- Ability to handle a fast-paced environment and work under pressure.
- Excellent organizational and multitasking abilities.
- Strong financial acumen and experience with budgeting, forecasting, and financial reporting.
- Knowledge of health, safety, and food handling standards.
- A customer-focused mindset.
Key skill Required
- Customer Service
- Budgeting
- Sales
- Ability to Handle
- Clear Communication
- Communication
- Compliance
- Customer Engagement
- Customer Feedback
- Customer Service Standards
- Employee Engagement
- Employee Performance
- Financial Acumen
- Financial Goals
- Financial Management
- Financial Reporting
- Focused
- Food Safety
- Forecasting
- Health and Safety Regulations
- Interpersonal Skills
- Leadership
- Loyalty
- Management
- Marketing
- Multitasking
- Operations Management
- Positive Work Environment
- Profitability
- Reporting
- Retail
- Team Leadership
