Front Desk/Patient Care Coordinator

Maternal Resources is seeking a dedicated and personable Front Desk/Patient Care Coordinator to join our team. In this pivotal role, you will be the first point of contact for patients visiting our facility, providing essential support to ensure a welcoming and efficient experience. Your responsibilities will encompass a variety of tasks, from scheduling appointments to managing patient records, and facilitating communication between patients and healthcare providers. We value compassionate care and exceptional customer service, which will be your guiding principles as you address patient inquiries, handle administrative tasks, and assist in the day-to-day operations of our office. We are looking for an individual who thrives in a fast-paced environment, is capable of multitasking, and possesses a strong commitment to fostering positive patient interactions. By joining Maternal Resources, you will play a vital role in supporting the health and well-being of expecting mothers and their families, creating an environment that promotes comfort and care. If you are organized, detail-oriented, and have a passion for maternal health, we encourage you to apply and become part of our mission to provide exceptional support to our patients.

• Greet and welcome patients and visitors in a friendly and professional manner.
• Schedule and confirm patient appointments, ensuring optimal use of appointment slots.
• Answer phone calls and respond to patient inquiries quickly and effectively.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Assist patients in completing necessary forms and documentation for their visits.
• Coordinate communication between healthcare providers and patients regarding care instructions and follow-ups.
• Handle billing and insurance inquiries, ensuring clarity and understanding for patients.

Requirements

• Associate's degree or higher preferred.
• Previous experience in a front desk or patient care coordination role in a medical setting.
• Strong communication and interpersonal skills to engage with patients and team members effectively.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated organizational skills with keen attention to detail.
• Compassionate and patient-centered approach to care, with a focus on customer service.

Qualification

Associate Degree