Front Desk Manager

Additional Information

Job Number 25030818

Job Category Rooms & Guest Services Operations

Location Hotel Landy Orlando Universal Blvd Tribute Portfolio, 7800 Universal Boulevard, Orlando, Florida, United States, 32819

Schedule Full Time

Located Remotely? N

Position Type: Management

Additional Information:

This hotel is owned and operated by an independent franchisee, HHM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel?s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Oversee all front office operations in the absence of the Assistant General Manager.

Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.

Respond to brand Guest Alerts for resolution as needed.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.

Assist in hotel food and beverage when needed, where applicable.

Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.

Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.

Review correspondence from guests and incident logs; direct staff according to information obtained.

Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.

Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.

Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.

Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

Follow sustainability guidelines and practices related to HHM?s EarthView program.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Job Requirements:

Associate?s or Bachelor's degree preferred.

1 to 3 years hospitality related experience, including front desk operations experience.

We offer great benefits that include: Individual and Family Medical, Vision, and Dental Insurance, as well as Long & Short Term Disability, Life Insurance, Holiday pay, PTO, 401k, Daily Pay and more.

We provide growth and transfer opportunities across 240+ hotels in North America and Canada.

This company is an equal opportunity employer.

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